IT User Coordinator
Company: Relias
Location: Morrisville
Posted on: April 19, 2024
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Job Description:
Are you looking for a high energy, strategic, and fast-paced
position as a IT User Coordinator? Join Relias, the company
changing lives throughout the world by helping healthcare
organizations improve their clinical and financial outcomes! For
11,000+ health care and human service organizations, Relias helps
clients deliver better clinical and financial outcomes by elevating
the performance of teams. We help organizations across the
continuum of care get better at maintaining compliance, developing
staff and promoting consistent, high-quality care. Our platform
employs assessments to reveal specific gaps in skills and addresses
them with personalized and engaging learning, choosing from 7,000+
online courses that meet accrediting board, state and federal
requirements. We are passionate about our products and our clients;
what we deliver and the impact we have on the world is truly
something you can be proud to represent. Join us and make a
difference. WHAT CAN RELIAS OFFER YOU?
As a IT User Coordinator at Relias, you will play a pivotal role in
ensuring seamless user experiences across our platform. You will be
responsible for managing user accounts, permissions, and access
levels to our software applications. The ideal candidate will
possess a blend of technical expertise, customer-centric focus, and
meticulous attention to detail.
WHAT YOU'LL BE DOING:
* Create user accounts and access controls across all software
platforms
* Assist in the development and implementation of user management
policies and procedures
* Update Active Directory Group membership
* Monitor user activity and troubleshoot access issues
* Support a repository of user accounts, permissions, and security
settings
* Collaborate with IT, Information Security, and Vendor Management
teams to ensure system integrity and security
* Collaborate with Enablement to ensure the organization is
receiving highest value from software tools
* Provide technical support to users and respond to user inquiries
in a timely and professional manner
* Maintain up-to-date knowledge of industry best practices for user
access management
* Participate in regular audits of user access and security
settings
YOU'VE GOT WHAT IT TAKES IF YOU HAVE/ARE:
* Excellent problem-solving skills and ability to troubleshoot
technical issues
* Customer-focused
* Strong communication skills to interact effectively with team
members and users
* Ability to handle multiple tasks simultaneously and meet
deadlines
* Knowledge of Microsoft Office Suite, particularly Excel
* Basic knowledge of user access controls and system administration
with a SaaS company
* Bachelor's degree or equivalent IT WOULD BE IDEAL IF YOU
HAVE:
* Experience with Jira or other agile workflow communication
tools
* Experience with Miro
* Experience with a CRM, such as Salesforce
* Experience in a Customer Service role
Relias is an Equal Opportunity Employer and a Drug-Free workplace
IN OFFICE REQUIREMENT: Relias values collaboration and wants to
ensure that our team members have opportunities to work with their
teams regularly for professional development opportunities. Our
flexible hybrid work environment requires that you live in the
state of North Carolina, within a commutable distance to our office
(-1-hour commute). You would be expected to work in our
Morrisville, NC Headquarters approximately 30 days/quarter.
Company:Relias LLC Country:United States of America
State/Region:North Carolina City: Morrisville Postal Code:27560 Job
ID:269869
Keywords: Relias, Raleigh , IT User Coordinator, Other , Morrisville, North Carolina
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