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ServiceNow Customer Administrator

Location: Raleigh
Posted on: February 9, 2024

Job Description:

Job Description: Responsibilities:

  • Personalize and create forms and fields.
  • Create new applications, modules, and tables.
  • Activate a plug-in.
  • Build reports, gauges, and homepages.
  • Set up Service Level Agreements (SLAs) and monitor SLA workflows.
  • Create and track Service Catalog requests, and items with variables.
  • Create, monitor, modify, and publish Service Catalog workflows with approvals.
  • Follow the notification process back to the Business Rule.
  • Import data into the instance.
  • Create and use update sets to facilitate moving customizations between your instances.
  • Search, populate, and customize the Knowledge Base.
  • Create an Access Control Rule (ACL).
  • Create global controls for attachments and cookies.
  • Custom scripting.
  • Build third-party software integrations.
  • Answering "how to" technical and application configuration questions.
  • Aiding in translating business requirements into technical requirements.
  • Facilitating roll out of new applications and modules.
  • Manage the ServiceNow system upgrades that occur three times per year.
  • Assisting in troubleshooting patch/release management issues.
  • The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:
  • Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.).
  • Web applications, networks, protocols, and email (SMTP, POP3).
  • Basic understanding of ITIL v3 methodologies.
  • Understanding of enterprise IT architecture.
  • Working knowledge of relational databases.
  • Experience with database manipulation via a programming language. Experience:
    • LDAP directories, such as Active Directory, eDirectory, and OpenLDAP.
    • Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
    • Web Services integrations.

Keywords: CYNET SYSTEMS, Raleigh , ServiceNow Customer Administrator, Other , Raleigh, North Carolina

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