RaleighRecruiter Since 2001
the smart solution for Raleigh jobs

ServiceNow Customer Administrator

Company: CYNET SYSTEMS
Location: Raleigh
Posted on: February 9, 2024

Job Description:

Job Description: Responsibilities:

  • Personalize and create forms and fields.
  • Create new applications, modules, and tables.
  • Activate a plug-in.
  • Build reports, gauges, and homepages.
  • Set up Service Level Agreements (SLAs) and monitor SLA workflows.
  • Create and track Service Catalog requests, and items with variables.
  • Create, monitor, modify, and publish Service Catalog workflows with approvals.
  • Follow the notification process back to the Business Rule.
  • Import data into the instance.
  • Create and use update sets to facilitate moving customizations between your instances.
  • Search, populate, and customize the Knowledge Base.
  • Create an Access Control Rule (ACL).
  • Create global controls for attachments and cookies.
  • Custom scripting.
  • Build third-party software integrations.
  • Answering "how to" technical and application configuration questions.
  • Aiding in translating business requirements into technical requirements.
  • Facilitating roll out of new applications and modules.
  • Manage the ServiceNow system upgrades that occur three times per year.
  • Assisting in troubleshooting patch/release management issues.
  • The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:
  • Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.).
  • Web applications, networks, protocols, and email (SMTP, POP3).
  • Basic understanding of ITIL v3 methodologies.
  • Understanding of enterprise IT architecture.
  • Working knowledge of relational databases.
  • Experience with database manipulation via a programming language. Experience:
    • LDAP directories, such as Active Directory, eDirectory, and OpenLDAP.
    • Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
    • Web Services integrations.

Keywords: CYNET SYSTEMS, Raleigh , ServiceNow Customer Administrator, Other , Raleigh, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Raleigh RSS job feeds