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End-user Facilitator

Company: Diverse Lynx
Location: Raleigh
Posted on: May 26, 2023

Job Description:

Job Tittle - End-user Facilitator
Location - Raleigh, NC (Onsite Day)
Position - Contract
Requirements: Desktop Management - MAC , App Packaging - MAC "Facilitator"/"Trainer" experience

If you know what it means to engage with learners, simplify the complex, and excel at demonstrating concepts, processes and techniques, we want to hear from you!
We are seeking seasoned facilitators with a learner first mindset to deliver exceptional learning experiences in both live, in-person training sessions as well as virtual environments.
We are starting a major initiative that will enable our workforce to migrate to MacBook s, so a key element to your background requires experience with the Mac platform.

Key Responsibilities

  • Work and communicate effectively, both orally and in writing, with subject matter experts (SMEs), managers, technical support staff and other professionals
  • Prepare, oversee, and guide usage of instructional materials, virtual learning activities, including webinars, videos, handouts, job aids, etc., that meets the needs of adult learners.
  • Provides regular refresher training to IT Support staff across the organization, through group learning sessions and train-the-trainer workshops.
  • Provides ongoing training and development of new hires within the IT Support organization, through group learning sessions and train-the-trainer workshops. Maintains and reports training status records including competency assessments and program participation/completions to technical leadership.
  • Develop new or modify existing content that includes clear objectives for all trainings, workshops, activities and projects
  • Provide a positive environment and manage group conduct to promote active engagement of participants in the learning process

    Skills and Requirements

    • You will have the experience, confidence, and capacity to facilitate workshops for both live in-person training sessions as well as virtual environments.

      • Strong presentation skills and comfort in delivering training to diverse audiences through a variety of methodologies
      • Strong background with Mac platforms, including MacBook experience.

        • Self-motivated with a high degree of personal agility and resilience.
        • Bachelor s degree and/or coursework in Education, Curriculum Design, Organizational Development, Adult Learning, Instructional Design, International Development, or related field
        • Highly creative in synthesizing complex technical information
        • Demonstrated experience in conducting consultative needs analyses and implementing scalable training programs across broad and differing business units.
        • Ability to manage business partnerships and communicate effectively and continuously with stakeholders.
        • Demonstrated ability to show respect and sensitivity for cultural differences.
        • Ability to communicate technical concepts to non-technical users.

          Technical Skills

          • MacBook experience
          • Competency with Microsoft Word, PowerPoint or equivalent
          • Zoom

            Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Raleigh , End-user Facilitator, Other , Raleigh, North Carolina

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