End-user Facilitator
Company: Diverse Lynx
Location: Raleigh
Posted on: May 26, 2023
Job Description:
Job Tittle - End-user Facilitator
Location - Raleigh, NC (Onsite Day)
Position - Contract
Requirements: Desktop Management - MAC , App Packaging - MAC
"Facilitator"/"Trainer" experience
Overview
If you know what it means to engage with learners, simplify the
complex, and excel at demonstrating concepts, processes and
techniques, we want to hear from you!
We are seeking seasoned facilitators with a learner first mindset
to deliver exceptional learning experiences in both live, in-person
training sessions as well as virtual environments.
We are starting a major initiative that will enable our workforce
to migrate to MacBook s, so a key element to your background
requires experience with the Mac platform.
Key Responsibilities
- Work and communicate effectively, both orally and in writing,
with subject matter experts (SMEs), managers, technical support
staff and other professionals
- Prepare, oversee, and guide usage of instructional materials,
virtual learning activities, including webinars, videos, handouts,
job aids, etc., that meets the needs of adult learners.
- Provides regular refresher training to IT Support staff across
the organization, through group learning sessions and
train-the-trainer workshops.
- Provides ongoing training and development of new hires within
the IT Support organization, through group learning sessions and
train-the-trainer workshops. Maintains and reports training status
records including competency assessments and program
participation/completions to technical leadership.
- Develop new or modify existing content that includes clear
objectives for all trainings, workshops, activities and
projects
- Provide a positive environment and manage group conduct to
promote active engagement of participants in the learning
process
Skills and Requirements
- You will have the experience, confidence, and capacity to
facilitate workshops for both live in-person training sessions as
well as virtual environments.
- Strong presentation skills and comfort in delivering training
to diverse audiences through a variety of methodologies
- Strong background with Mac platforms, including MacBook
experience.
- Self-motivated with a high degree of personal agility and
resilience.
- Bachelor s degree and/or coursework in Education, Curriculum
Design, Organizational Development, Adult Learning, Instructional
Design, International Development, or related field
- Highly creative in synthesizing complex technical
information
- Demonstrated experience in conducting consultative needs
analyses and implementing scalable training programs across broad
and differing business units.
- Ability to manage business partnerships and communicate
effectively and continuously with stakeholders.
- Demonstrated ability to show respect and sensitivity for
cultural differences.
- Ability to communicate technical concepts to non-technical
users.
Technical Skills
- MacBook experience
- Competency with Microsoft Word, PowerPoint or
equivalent
- Zoom
Diverse Lynx LLC is an Equal Employment Opportunity employer. All
qualified applicants will receive due consideration for employment
without any discrimination. All applicants will be evaluated solely
on the basis of their ability, competence and their proven
capability to perform the functions outlined in the corresponding
role. We promote and support a diverse workforce across all levels
in the company.
Keywords: Diverse Lynx, Raleigh , End-user Facilitator, Other , Raleigh, North Carolina
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