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Customer Care Coordinator

Company: Baker Roofing Company
Location: Raleigh
Posted on: March 20, 2023

Job Description:

Baker Roofing Company - Customer Care Coordinator Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance. -With more than 20 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture. -Apply today if this sounds like the opportunity you have been looking for! -SummaryCustomer Care Coordinator is responsible for answering incoming phone calls, texts, and/or emails from prospects and existing customers. Utilizing this information, the coordinator sets up this information in the Customer Relationship Management (CRM) tool as well as setting the appointment for the estimator.RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.Minimum Qualifications

Education: Minimum High School Graduate/ College PreferredYears of Experience: Minimum of 1 year customer serviceLanguage Skills: -Must speak English fluently and Spanish is a plusDriver License: -PreferredKnowledge, Skills, and Abilities
Experienced with Microsoft Outlook, Word, Excel at an intermediate level
Excellent written and verbal communication skillsStrong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgroundsPossess a motivated and professional attitudeAbility to work independently, handle multiple tasks simultaneously and access all responsibilities for priorityAccuracy in CRM updates and the assignment of work to other individuals within the companyEssential Functions
Manage incoming calls and prioritize appropriate steps to ensure 100% customer satisfactionCommunicate with customers as it relates to job function - scheduling and invoicing issues, etc.Ability to simultaneously work within CRM / Salesforce / Acuity / Excel / otherAssist in scheduling of salesman Assist all associates with questions and needs as they arise with a cooperative spiritNotify management of trends or issues with the customer interaction processWork schedule flexibility to cover for others while they are out of the officeAbility to adapt to changing work processesOther clerical tasks as needed and requestedPhysical DemandsMust be able to lift 25 pounds. Must be able to drive between various offices, walk, stand, and sit frequently throughout the day.Work Environment
Prolonged use of computer; typing, reading, sittingDisclaimer:The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 -or recruiting@bakerroofing.com.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
Principals only. Recruiters, please don't contact this job poster.Powered by JazzHR

Keywords: Baker Roofing Company, Raleigh , Customer Care Coordinator, Other , Raleigh, North Carolina

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