Customer Care Coordinator
Company: Baker Roofing Company
Location: Raleigh
Posted on: March 20, 2023
Job Description:
Baker Roofing Company - Customer Care Coordinator Baker Roofing
invests in our employees by empowering success and offering
training courses. We value our employees by providing competitive
benefits, prioritizing safety, and emphasizing work-life balance.
-With more than 20 locations across the Southeast, Baker Roofing
Company is an industry leader in providing an outstanding
experience in commercial roofing, residential construction, metal
fabrication, restoration, and more. We pride ourselves on over 100
years of quality work, investing in our employees, and providing a
family-centered culture. -Apply today if this sounds like the
opportunity you have been looking for! -SummaryCustomer Care
Coordinator is responsible for answering incoming phone calls,
texts, and/or emails from prospects and existing customers.
Utilizing this information, the coordinator sets up this
information in the Customer Relationship Management (CRM) tool as
well as setting the appointment for the estimator.RequirementsTo
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The lists below are
representative of the knowledge, skill and/or ability
required.Minimum Qualifications
Education: Minimum High School
Graduate/ College PreferredYears of Experience: Minimum of 1 year
customer serviceLanguage Skills: -Must speak English fluently and
Spanish is a plusDriver License: -PreferredKnowledge, Skills, and
Abilities
Experienced with Microsoft Outlook,
Word, Excel at an intermediate level
Excellent written and verbal
communication skillsStrong interpersonal skills and ability to work
effectively with peers, clients, vendors, and a wide range of
people with diverse cultural backgroundsPossess a motivated and
professional attitudeAbility to work independently, handle multiple
tasks simultaneously and access all responsibilities for
priorityAccuracy in CRM updates and the assignment of work to other
individuals within the companyEssential Functions
Manage incoming calls and prioritize
appropriate steps to ensure 100% customer satisfactionCommunicate
with customers as it relates to job function - scheduling and
invoicing issues, etc.Ability to simultaneously work within CRM /
Salesforce / Acuity / Excel / otherAssist in scheduling of salesman
Assist all associates with questions and needs as they arise with a
cooperative spiritNotify management of trends or issues with the
customer interaction processWork schedule flexibility to cover for
others while they are out of the officeAbility to adapt to changing
work processesOther clerical tasks as needed and requestedPhysical
DemandsMust be able to lift 25 pounds. Must be able to drive
between various offices, walk, stand, and sit frequently throughout
the day.Work Environment
Prolonged use of computer; typing,
reading, sittingDisclaimer:The statements herein are intended to
describe the general nature and level of work being performed by
people assigned to this classification. They are not to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified. All personnel may
be required to perform duties outside of their normal
responsibilities from time to time, as needed.Baker Roofing Company
is an equal opportunity employer and gives consideration for
employment to qualified applicants without regard to race, color,
religion, sex, national origin, disability, or protected veteran
status. If you need special assistance or accommodation in applying
for employment at Baker Roofing Company, please contact our
Recruiting department at 919-828-2975 -or
recruiting@bakerroofing.com.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal
Contractor
Principals only. Recruiters, please
don't contact this job poster.Powered by JazzHR
Keywords: Baker Roofing Company, Raleigh , Customer Care Coordinator, Other , Raleigh, North Carolina
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