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Reports Specialist

Company: Spectrum
Location: Raleigh
Posted on: March 19, 2023

Job Description:

This is an entry level position located in Morrisville. Responsible for the development of reporting solutions to address business needs. Understand business processes, and the systems utilized to implement business processes to achieve Company goals.

Major Duties and Responsibilities

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Build and implement reporting and application solutions to provide increased efficiency and consistency, higher employee satisfaction, and reduced costs
  • Understand policies, procedures, and practices for analysis of business performance and impact.
  • Produce summary and detailed reporting solutions for key performance indicators, utilizing data housed in multiple databases/systems.
  • Produce ad hoc reports to answer business questions quickly and thoroughly.
  • Develop technology documentation to support ongoing maintenance of reporting and application solutions.
  • Develop communication documentation to support deployment of reporting and application solutions to end users.
  • Perform other duties as requested by supervisor. Required Qualifications
    • Ability to read, write, speak and understand English
    • Ability to communicate orally and in writing in a clear and straightforward manner
    • Ability to communicate with all levels of management and company personnel
    • Ability to handle multiple projects and tasks
    • Ability to make decisions and solve problems while working under pressure
    • Ability to prioritize and organize effectively
    • Ability to show judgment and initiative and to accomplish job duties
    • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
    • Ability to work independently
    • Ability to work with others to resolve problems, handle requests or situations
    • Ability to perform detailed business analysis and design
    • Ability to effectively consult with department managers and leaders
    • Knowledge of cable television products and services
    • Knowledge of operating systems, including desktop productivity software and client/server system architecture
    • Knowledge of database/reporting systems
    • Basic knowledge of SQL Server Reporting Services Education
      Bachelor's degree in related field or equivalent experience

      Related Work Experience
      2 Years - Overall general systems and applications experience
      1 Year - Data collection and designThe Benefits are Clear
      In addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families. Get to Know Us
      Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

      Who You Are Matters Here
      We're committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Keywords: Spectrum, Raleigh , Reports Specialist, Other , Raleigh, North Carolina

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