Front Desk Supervisor - Healthcare

Company: Catapult
Location: Raleigh
Posted on: March 19, 2023

Job Description:

NeighborHealth Center -is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area. The -Front Desk Supervisor -roles include:

• Managing and supervising the Front Desk operations and staff.
• Ensuring that the front desk is gathering and documenting the necessary personal and financial information.
• Assessing staffing needs, training new staff, and performing staff evaluations.
• Achieving organizational goals for the front desk Principal Duties and Responsibilities*
  • Oversee front desk functions and staff
  • Ensure appropriate staffing.
  • Train and onboard new staff and perform routine evaluations.
  • Communicate new policies, protocols, or changes being made within the clinic to the front-end staff. Patient schedule and Patient intake
    • Coordinate schedule for providers and patients.
    • Identify trends in the schedule, along with suggested solutions, to increase productivity and efficiency.
    • Monitor and Evaluate patient intake to ensure complete registration and data collection.
    • Establish healthy customer service at the front desk. Oversee and implement front desk goals
      • Collaborate with financial team to ensure all financial and insurance information is obtained and properly documented within EMR.
      • Collaborate with Director of Clinical Operations to increase compliance with front desk protocols and reporting needs. Required Skills or Abilities*
        • Ability to lead a team.
        • Ability to take initiative and proactively assess processes and patient interactions at the front desk.
        • Must have strong working knowledge of medical insurance.
        • Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the NHC. - Powered by JazzHR

Keywords: Catapult, Raleigh , Front Desk Supervisor - Healthcare, Other , Raleigh, North Carolina