Client Advisor, Issuer Solutions

Company: myGwork
Location: Raleigh
Posted on: March 18, 2023

Job Description:

S&P Global Market Intelligence - Research, Advisory & Specialty Solutions The Role: Associate, Issuer Solutions Client Services The Team: The Issuer Solutions Client Services group supports investor relations teams at publicly traded companies by providing ongoing product training and best practice advisory, while simultaneously collaborating with colleagues in other Issuer Solutions business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment. The Impact: The Issuer Solutions Client Services (ISCS) Associate works directly with Investor Relations Officers (IROs) as well as c-suite executives who utilize our IR desktop software platform that allows IROs to effectively and efficiently interact with institutional investors, target potential new investors, and analyze the impact of their efforts on its shareholder base and stock performance. The ISCS Associate serves as an invaluable partner and resource to our clients enabling them to meet and exceed their IR needs and goals. What's in it for you: You will become a subject matter expert in the investor relations industry while gaining and maintaining a thorough understanding of capital markets and institutional investor landscape You will interact with senior members of management and c-suite executives at public companies of all sizes and industries daily via email, phone, and face-to-face meetings You will closely collaborate with business leaders and key internal stakeholders providing exposure to product management and development, sales and marketing, and a variety of other areas of the Issuer Solutions business Responsibilities: Manage a portfolio of accounts by developing key account plans and implementing a targeted strategy Engage with clients to exceed the expectations set for monthly and quarterly key performance indicators in the following areas: training sessions, leading on-site meetings and account reviews, continuing product education, presenting best practices for Investor Relations workflow, while delivering extraordinary customer service Troubleshoot client issues and work with internal and external groups to solve client problems, and communicate effectively through resolution Document written and verbal client communication in our internal CRM system Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements and enhancement requests and ideas What We're Looking For: Bachelor's degree in Finance, Economics, Management, Business Administration, Marketing or relevant field Minimum of 2 years experience in account management, client success, or other client-facing roles Minimum of 2 years experience working in a professional/corporate role Capital markets/financial industry knowledge and interest Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications (experience with Microsoft Teams, Salesforce, Jira, or Pendo is a plus) Excellent written and verbal communication skills and an outstanding customer service orientation Strong organizational skills and ability to manage multiple tasks The ability to work well both independently and within a team The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately NOTE: This role is limited to persons with indefinite right to work in the United States. Flexible Working We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Grade/Level (relevant for internal applicants only): Grade 9 The Location: Raleigh, NC (potentially remote) Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $60,000-$70,000. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role. In addition to base compensation, this role is eligible for an annual incentive bonus. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here. About the Company: S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:---EEO.Compliance@spglobal.com---and your request will be forwarded to the appropriate person.--- US Candidates Only: The EEO is the Law Poster ---describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: R30906 Posted On: 2023-02-21 Location: Raleigh, North Carolina, United States This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Raleigh , Client Advisor, Issuer Solutions, Other , Raleigh, North Carolina