System Support Specialist
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: March 18, 2023
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Job Description:
Description:The System Support Specialist will support daily
operations of Tier I IT support, escalating to Tier II/III support
if needed. This role will help the leadership team drive consistent
IT service and performance across the enterprise and will
participate and support the onsite, face-to-face engagement with
key stakeholders and functional peers. Also, this role will need to
have knowledge of and support critical business IT services,
planning, development and execution consistent with the business
culture and best practice.Normal Day-to-Day WorkProvide amazing
advanced Tier I technical support across computing platforms,
troubleshooting and resolving non-routine issues at the hardware,
OS and application level for both desktop and server either
physical or virtual supporting business users and technologies.
Manage and support key IT and Business programs including but not
limited Systems Support (Desktop and Server), VMware Horizon
Virtual Desktop, Office 365 Online, Exchange Online, as well
applicable end user applications. Help to develop technology
solutions to centralize and automate the management of computing
hardware and software including OS deployment, software packaging,
and Group Policy management. Develop processes, documentation, and
standard operating procedures for the managed desktop and server
environments.Maintain IT security standards as well as stakeholder
and member confidentiality. Champion internal security policies and
procedures. Maintain and optimize, new building opening setup and
configuration, permissions access, process improvements, and
helping automate and integrate between systems.Maintain up-to-date
documentation of the local technology infrastructure.Maintain
inventories of software, versions and applications of desktops and
servers. Consult with functional staff and technical peers to
identify and implement effective technology solutions across the
enterprise.Job QualificationsHere are a few skills you MUST have to
be considered for this position.1-3 years of relevant work
experience in IT support roles.High School diploma required.Strong
communication skills and the ability to work well in a team
structure as well as independently.Ability to effectively interface
with technical and non-technical staff at all organizational
levels.Outstanding attention to detail with excellent time and
project management skills.Ability to function in a Consumer
business office environment and utilize standard office equipment
including but not limited to: PC, copier, telephone, etc.Ability to
lift a minimum of 25 lbs. (file boxes, computer printer).Here are a
few qualifications we'd LIKE you to have to make you more suited
for this position.Knowledgeable about current Microsoft Windows
operating systems with MS certification such as Modern Desktop
Associate, Office 365 Fundamentals.Network + and/or Cisco Certified
Entry Technician (CCENT) a plus.Familiar with software deployment
technologies.Knowledgeable about basic networking (TCP/IP, DNS,
routing, subnetting).Strong understanding of computer systems and
technology stacks that support them.Understanding of the workflow
and process requirements of complex applications systems.About the
LGFCU CultureIf you are working here, or considering working here,
you should know a little something about the LGFCU culture. We are
a workplace that highly values the contributions of a diverse group
of people. We believe if we put our heads and hands together, we
can accomplish amazing feats for our members. To this end, we
recruit bright, energetic and talented people to be members of our
team. In return, we offer a dynamic work place that presents
opportunities for advancement and learning new skills. We really
believe that when our employees succeed, members win.If you have
questions about this position description, please feel welcome to
ask. You can reach our HR at:LGFCU Human Resources 3600 Wake Forest
RoadRaleigh, NC 27609 careers@lgfcu.orgRequirements:PI208283728
Keywords: Local Government Federal Credit Union, Raleigh , System Support Specialist, Other , Raleigh, North Carolina
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