Systems Operations Engineer

Company: Actalent
Location: Raleigh
Posted on: March 18, 2023

Job Description:

Description: As a team member for the System Operations group, the candidate will oversee and manage post COD sites in the real time operations center in Durham NC. This role will directly impact the company's success by maximizing availability/uptime for many of the world's leading-edge energy storage installations. To accomplish this, the system operations engineer will monitor equipment in real time for various end users in the utility and C&I space. Overtime will be required as needed. This role reports to the Aftermarket Services Manager. The ideal candidate is one that thrives in an entrepreneurial environment, where independent critical thinking and quick follow-on execution is highly valued. Key responsibilities include:

• Remote monitoring and operation of energy storage sites (for both Utility scale and C&I deployments) in the remote operations center
• Identification and resolution of faults and alarms. Dispatching of field technicians and 3rd party maintenance providers
• Tracking customer support requests and requirements using the CMMS and various other tools
• Manage customer expectations and execute on long term service agreements
• Creation of battery health reports and maintenance reports for end users Additional Skills & Qualifications: Required Qualifications
  • BS degree in engineering, computer science, or related technical field
  • Minimum of 4 years of work experience as an engineer, technical project manager, IT support, or field engineer
  • Experience with CMMS (Salesforce Service Cloud is a plus)
  • Prior customer service / support roles
  • Experience with various monitoring / analytics / SCADA tools
  • Linux knowledge. The command line does not scare you
  • Experience with TCP/IP networking, LAN and WAN configuration and security
  • Experience with dispatching field technicians and 3rd party service providers
  • Experience with renewable energy (solar, wind, and battery), industrial communications, and the building blocks / equipment associated
  • Familiar with electrical single line diagrams, mechanical drawings, and network diagrams
  • A track record of demonstrating a sense of urgency and a history of taking ownership of tasks/responsibilities
  • Ability to effectively communicate in formal and informal settings, both internal and customer-related
  • Strong technical writing skills
  • Ability to work cross functionally with Sales, Services, Procurement, and Software teams
  • Exceptional customer service and conflict resolution skills
  • Capable of working without sponsorship Desired Qualifications
    • Direct experience with power conversion systems, power system design, and energy storage products
    • Knowledge of NERC / CIP compliance
    • Experience with TCP/IP networking, LAN and WAN configuration and security About Actalent: Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We're supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Actalent, Raleigh , Systems Operations Engineer, Other , Raleigh, North Carolina