Branch Executive Assistant

Company: Martin Mortgage Group
Location: Raleigh
Posted on: January 27, 2023

Job Description:

The Branch Executive Assistant performs a wide variety of complex and highly responsible administrative duties to relieve the Branch Manager of complicated or routine administrative and technical details. Communicate with branch and corporate employees in a timely, efficient, and courteous manner.

Responsibilities:
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of Martin Mortgage Group-Fairway IMC.
--- Adopts our values in personal work behaviors, decision-making, contributions, and interpersonal interactions
--- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun
--- Performs other duties as assigned

Required Knowledge and Skills:
--- Extensive knowledge and understanding of customer service and best practices
--- Extensive knowledge and understanding of current business acumen

Essential Job Functions:
--- Serves as an administrative assistant to the Branch Manager
--- Anticipates business and the Branch Manager needs and proactively resolves them
--- Assists with communications between the Branch and Corporate
--- Manages a calendar of activities and events, schedules appointments, conferences, and meetings, and makes travel accommodations and arrangements
--- Attends various meetings and takes notes; prepares meeting minutes for editing and distributes minute summaries
--- Prepares memoranda, letters, reports, news releases, bulletins, statistical charts, agendas, handbooks, and other correspondence
--- Screens mail, calling to Branch Manager's attention to that which requires immediate action and independently composing replies to that which does not require personal attention
--- Receives visitors in person and over the phone, answers questions regarding corporate activities or procedures, and resolves complaints
--- Coordinates and organizes meetings and workshops; prepares required materials, makes conference room reservations and arrangements
--- Plans, organizes, and prioritizes own work to meet deadlines and accomplish assigned tasks within established timelines
--- Attends to administrative and clerical detail utilizing initiative, problem analysis techniques, good judgment, and confidentiality
--- Prepares a variety of materials that may include privileged and highly sensitive information. Maintains strict confidentiality on all job-related matters
--- Serves as a liaison with departments and individuals relating information, policies, inquiries, and regulations
--- Researches and compiles data on assigned topics
--- Makes independent decisions in the absence of the Branch Manager
--- Keeps accurate records

Non-Essential Job Functions:
--- Participates in proactive team efforts to achieve departmental and company goals

Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Qualifications:
--- Shows great interpersonal skills and excellent written communication
--- High school diploma or GED required
--- Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
--- Customer service, bookkeeping, or administrative experience is preferred
--- History of being deadline-driven and extremely organized

Required Education and Experience:
--- Bachelor's Degree preferred, but not required
--- 3+ years of executive or administrative experience
--- Demonstrated leadership or management experience
--- Demonstrated experience communicating with all levels of management
--- Demonstrated experience leading by example to foster relationships within the company and department
--- Demonstrated experience effectively managing relationships with internal and external partners
--- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, working in a team atmosphere adhering to tight deadlines
--- Demonstrated experience with MS Office software product

Physical Environment:
--- This position is primarily an in-office position
--- Normal office environment T

Travel Expectations:
--- Local travel may be required for a company or career-related meetings, programs, and/or events

About Company:
We pride ourselves on superb communication with clients, agents, and each other. We work collaboratively but also encourage independence and forward-thinking. We value work-life balance but also aim to be available to our clients and agent partners as often as (reasonably) possible. We are always looking for rockstar communicators and customer service-minded individuals to join our team!

Keywords: Martin Mortgage Group, Raleigh , Branch Executive Assistant, Other , Raleigh, North Carolina