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Branch Executive Assistant

Company: Martin Mortgage Group
Location: Raleigh
Posted on: January 27, 2023

Job Description:

The Branch Executive Assistant performs a wide variety of complex and highly responsible administrative duties to relieve the Branch Manager of complicated or routine administrative and technical details. Communicate with branch and corporate employees in a timely, efficient, and courteous manner.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of Martin Mortgage Group-Fairway IMC.
--- Adopts our values in personal work behaviors, decision-making, contributions, and interpersonal interactions
--- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun
--- Performs other duties as assigned

Required Knowledge and Skills:
--- Extensive knowledge and understanding of customer service and best practices
--- Extensive knowledge and understanding of current business acumen

Essential Job Functions:
--- Serves as an administrative assistant to the Branch Manager
--- Anticipates business and the Branch Manager needs and proactively resolves them
--- Assists with communications between the Branch and Corporate
--- Manages a calendar of activities and events, schedules appointments, conferences, and meetings, and makes travel accommodations and arrangements
--- Attends various meetings and takes notes; prepares meeting minutes for editing and distributes minute summaries
--- Prepares memoranda, letters, reports, news releases, bulletins, statistical charts, agendas, handbooks, and other correspondence
--- Screens mail, calling to Branch Manager's attention to that which requires immediate action and independently composing replies to that which does not require personal attention
--- Receives visitors in person and over the phone, answers questions regarding corporate activities or procedures, and resolves complaints
--- Coordinates and organizes meetings and workshops; prepares required materials, makes conference room reservations and arrangements
--- Plans, organizes, and prioritizes own work to meet deadlines and accomplish assigned tasks within established timelines
--- Attends to administrative and clerical detail utilizing initiative, problem analysis techniques, good judgment, and confidentiality
--- Prepares a variety of materials that may include privileged and highly sensitive information. Maintains strict confidentiality on all job-related matters
--- Serves as a liaison with departments and individuals relating information, policies, inquiries, and regulations
--- Researches and compiles data on assigned topics
--- Makes independent decisions in the absence of the Branch Manager
--- Keeps accurate records

Non-Essential Job Functions:
--- Participates in proactive team efforts to achieve departmental and company goals

Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

--- Shows great interpersonal skills and excellent written communication
--- High school diploma or GED required
--- Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
--- Customer service, bookkeeping, or administrative experience is preferred
--- History of being deadline-driven and extremely organized

Required Education and Experience:
--- Bachelor's Degree preferred, but not required
--- 3+ years of executive or administrative experience
--- Demonstrated leadership or management experience
--- Demonstrated experience communicating with all levels of management
--- Demonstrated experience leading by example to foster relationships within the company and department
--- Demonstrated experience effectively managing relationships with internal and external partners
--- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, working in a team atmosphere adhering to tight deadlines
--- Demonstrated experience with MS Office software product

Physical Environment:
--- This position is primarily an in-office position
--- Normal office environment T

Travel Expectations:
--- Local travel may be required for a company or career-related meetings, programs, and/or events

About Company:
We pride ourselves on superb communication with clients, agents, and each other. We work collaboratively but also encourage independence and forward-thinking. We value work-life balance but also aim to be available to our clients and agent partners as often as (reasonably) possible. We are always looking for rockstar communicators and customer service-minded individuals to join our team!

Keywords: Martin Mortgage Group, Raleigh , Branch Executive Assistant, Other , Raleigh, North Carolina

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