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Managed Service Provider (Hybrid)

Company: Atrium Staffing
Location: Raleigh
Posted on: January 27, 2023

Job Description:

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today's market. Recognized for our pioneering Applicant-Centric TM approach and an award-winning culture, our expertise includes Staffing, Early Talent Recruitment, and enterprise Contingent Workforce Solutions. With more than 25 years of experience, Atrium is a WBENC-certified trailblazer with a legacy of helping employer brands source unparalleled talent and technology-driven workforce solutions that put people first. Let's Get to Work. Position Overview: As the Pharma/Biotech Senior Program Manager, you will be part of a dynamic program team assigned to an Atrium Biotech/Pharma MSP client located in Boston, MA. In this role, you will be empowered to deliver on the execution of the day-to-day operations in conjunction with the Client Sponsors and with the support of the dedicated program and shared back-office services teams. The Senior Program Manager leads the overall strategy for the delivery of day-to-day processes and procedures for all operations, helps promote and socialize the program's offerings, and delivers business intelligence to Client stakeholders and hiring managers with support from the Atrium Program Management Office (PMO). The Senior Program Manager is accountable for assuring operational excellence in meeting client expectations and ensuring proper service is maintained to support the client's business requirements and all client-specified SLAs. We are looking for an experienced professional with an inquisitive mind who is incredibly proactive, an outstanding collaborator, and demonstrates a passion for operational and customer service excellence. This role will require the ability to be onsite 2 - 3 days per week in Boston, MA. Relocation assistance available. Responsibilities of the Pharma/Biotech Senior Program Manager:

  • Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the Client. These include, but are not limited to: Contingent Workforce Management, Independent Contractor Compliance, Employer of Record services, Statement of Work Management, worker onboarding and offboarding, Co-Employment risk mitigation, utilization reporting, and analysis
  • Top priority will be ensuring successful delivery of the ongoing program requirements
  • Client Relationship & Satisfaction Management - develop and maintain business relationships with key client stakeholders and hiring managers
  • General Thought Leadership & Strategy - be viewed as the subject matter expert to the client; provide ongoing training and education for HR, Procurement & Client Hiring Managers; strategize with internal and client leadership
  • Cultivate executive relationships, develop strategic business plans, and identify best practices and market-leading solutions in support of client workforce goals
  • Develop long-term client relationships through a consultative and empathic approach; be the trusted Expert Advisor
  • Consult strategically with customers as an Expert Advisor vs. an order taker: deliver best practice workflows and solutions for global workforce management success
  • Meet regularly with client Hiring Managers and other users of the Atrium programs to solicit feedback and satisfaction
  • Drive the preparation and development of Account Review, Business Development Plans, and Account Mapping, and assign responsibility to various team members accordingly
  • Lead the preparation and presentation of the Quality Business Reviews
  • Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Human Resources (HR), Early Talent Hiring
  • Experience leading teams to meet service level agreements and key performance indicators relevant to MSP business performance
  • Strong experience, and detail orientation, in report development, management, and QA
  • Experience in identifying and leading initiatives for process improvement
  • Effective communication, presentation, time management, organization, and planning techniques
  • Expertise in Microsoft Excel and PowerPoint
  • Demonstrate excellent communication
  • Mentor and develop internal team members and external staffing partners
  • Problem-solve and present conceptual information to all levels of internal and external management
  • Initiate, recommend, or provide solutions through designated channels
  • Build and execute project plans
  • Manage data collection and reports for regular and ad-hoc reporting needs
    Qualifications of the Pharma/Biotech Senior Program Manager:
    • 5+ years of experience within the Contingent Labor space
    • MSP (Managed Service Provider) experience onsite with the client highly preferred
    • Impeccable client relationship skills and experience working with high-touch clients
    • Innate passion to continuously learn and apply the nuances of the business and client culture
    • Proven leadership skills, ability to understand financial analytics, prioritize multiple tasks, and drive projects to completion
    • Lead with integrity and respect, deliver results, champion change, foster collaboration, and teamwork, engage, and inspire
    • Biotech/Pharma & Global experience is a plus
      Physical Requirements:
      • Ability to sit for extended periods of time Education Requirements:
        • Bachelor's degree is required Benefits:
          • Relocation Assistance
          • Atrium Care package available, upon eligibility As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Keywords: Atrium Staffing, Raleigh , Managed Service Provider (Hybrid), Other , Raleigh, North Carolina

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