Telecommunicator

Company: Raleigh-Durham Airport Authority
Location: Raleigh
Posted on: January 27, 2023

Job Description:

Learn more about what it's like to be a member of Team RDU!Are you ready to join an exciting, growing, and well-established organization that honors leadership, integrity, teamwork, excellence, and respect, rewards achievements, and fosters career growth? If so, RDU Airport Authority, a medium-sized airport, could be your next and best career move. Our organization offers a dynamic, fast-paced environment that promotes teamwork, creativity, and collaboration. Take the next step and see what RDU is all about!The Telecommunicator position plays a key role in the operations in and around the terminal and airport campus. The Telecommunicator coordinates routine and emergency responses to commercial, general aviation, cargo aircraft, medical, fire, police, maintenance, and operations situations in and around the terminal and airport campus on assigned shifts on a 24/7 basis. This position works alongside a team of skilled Telecommunicators reporting to the Telecommunications Supervisor.ESSENTIAL DUTIES & RESPONSIBILITIESThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.Provides efficient response to emergency and non-emergency calls for assistance concerning crimes, fires, rescue needs, FAA flight information, maintenance, parking services, or other general informationEffectively prioritizes and documents calls for service to include location, jurisdiction, action, and agency to dispatchOperates an 800 MHz radio system to contact Law Enforcement, Emergency Services, Fire, Airport Operations, Traffic Control, Information Services, Maintenance, FAA, Parking, and other units; provides information about the situation in real time and dispatches appropriate personnelOperates a computer-aided dispatch system (CAD) to receive, review, and prioritize emergency and non-emergency calls and requests for assistance from airport employees, tenants, passengers, and government agencies, including public and private entities. Takes appropriate action based on established policies and proceduresResponds to requests from Law Enforcement regarding, but not limited to vehicle registrations, driver license statuses, criminal histories, outstanding warrantsOperates terminal paging system to communicate with the traveling publicMaintains communication logs and reportsMonitors public assistance telephones; assists with the location of vehicles and assists with security concernsMonitors alarm monitoring systems and Closes Circuit Television (CCTV) systemsPerform related work as requiredMinimum Qualifications:Education:High school diploma or equivalency (some college preferred)Experience:6 months - 2 years dispatching experience; 911 or Emergency Call Center experience preferredRequired Licenses or Certifications:Division of Criminal Information (DCI) Certification preferred or willing to obtain certification within 4 months after hireHourly Hiring Range:Minimum $18.30 to Maximum - Commensurate with experienceCOMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIESKnowledge of:Electronic radio and telecommunication systemsFunctions, practices, and procedures of police, fire, traffic, security, maintenance, parking, and airport operationsFAA and FCC regulationsEnglish grammar, spelling, punctuation Skill in:Analytics and problem-solvingCustomer serviceHandling difficult situations with tact and diplomacyOrganization and strategic development Ability to:Read, write, understand, and speak English fluentlyWork effectively in a team environmentWork independently as neededHandle difficult situations with tact and diplomacyWork Environment/ConditionsThe work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Positions in this class typically require talking, hearing, seeing, grasping, standing, walking and repetitive motions of the wrist, hands, and fingers.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.Benefits:At RDU, you're not just a blip on the radar. We appreciate you and care about your health, happiness, and future. Here's a snapshot of our awesome benefits!Work-Life HarmonyPaid Vacation LeavePaid Sick Leave11 Paid HolidaysFlexible Holiday OptionsHealth and WellnessComprehensive Wellness ProgramOn-site Fitness Classes & Employee Fitness Center AccessHealth Savings Account (HSA) - with matching employer contributionsFlexible Spending Accounts - medical and dependent care optionsOpportunities for employer-paid or discounted insurance plansFinancial WellnessTuition assistance and career developmentShift Differential pay401(k) plan, Traditional and Roth options - with matching employer contributions457(b) plan, Traditional and Roth optionsNC Pension Retirement PanEmployee Discounts - cell phone service plans, RDU Airport Terminal stores, and restaurants.EducationRequiredHigh School or betterLicenses & CertificationsPreferredDCI Module 1DCI Module 2DCI Module 3SkillsPreferredCustomer ServiceTeamworkProblem SolvingCritical ThinkingBehaviorsPreferredActive Listener: Listen effectively and understand the topic at handCustomer Focus: Understands who customers areCritical Thinker: Process informationEffective Communicator: Communicate issues and makes recommendationsProfessionalism: Respond to confrontational situations in calm mannerTeam Player: Works well as a member of a groupMotivationsPreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsSelf-Starter: Does not require outside inspiration to be motivatedEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Raleigh-Durham Airport Authority, Raleigh , Telecommunicator, Other , Raleigh, North Carolina