Specialist- Mid Level
Company: HonorVet Technologies
Posted on: January 26, 2023
Typical Experience: 36-60 months
**THIS IS A TEMP TO PERM POSITION. After the initial contract
engagement, the manager would like to hire the contractor full
time.Wake Tech Community College is not able to offer sponsorship
for the full-time role. Only candidates available to work full time
without sponsorship will be considered for this position.
***The successful candidate must work onsite full-time.
This position is responsible for building, testing, and deploying
client device operating systems and applications, providing
expertise in assessing physical hardware platforms, and interacting
with endpoint management systems. This position contributes to
department strategy by delivering solutions for platform
engineering and management. This position works on complex problems
and provides solutions via automation to increase efficiency and
enhance end users' technology experience.
Responsibilities and Duties (*Essential Functions)
To perform this job successfully, an individual must be able to
perform the essential job functions satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the primary job functions herein described.
*Builds, tests, and installs full configurations for client
devices. Builds and organizes library of client device
*Maintains and administers end point device management automation
*Creates and maintains operating system and application patching
schedules and ensures compliance with security standards for client
platforms. Ensures platform image library is maintained with
appropriate patch levels and security standards.
*Creates and maintains group policy objects (GPOs) related to
maintenance and sustaining client platforms.
*Assists in successful deployment of end point devices through
configuration and automation across a large-scale academic
*Responds to emergency situations as needed, during and after
normal business hours, to identify, assess and mitigate critical
*Researches, implements, and maintains systems and process for
mobile device management (MDM).
*Collaborates with ITS staff to assess security threats related to
client platforms and operating systems and takes proper mitigation
steps to maintain a secure environment.
*Analyzes technology impact on business processes and advises ITS
management on feasibility, effectiveness, viability, and
sustainability of solutions to develop standards surrounding
*Responsible for editing and publishing articles in a common
knowledgebase containing facts, rules, and mitigation strategies in
resolving technical IT-related issues.
*Takes a lead role in collaborating with ITS personnel to resolve
IT-related issues, fulfill requests, develop and maintain processes
and procedures, and related documentation.
*Oversees and evaluates the effectiveness of procedures and
processes related to client platform management.
*Conducts research on latest advancements in IT technologies and
processes in supporting continuous improvement.
*Collaborates with ITS management in developing strategies and
implementing initiatives related to end user devices and developing
processes, procedures, and standards for installing, deploying, and
maintaining client platforms.
*Provides guidance and training regarding work processes and best
practices to other ITS staff as needed.
*Assists Provisioning & Deployment manager in developing project
plans for client platform deployments.
Interacts with vendors to provide configuration settings for
delivered client end point devices.
*Complete an annual applied benchmark project on an individual or
Knowledge, Skills, and Abilities
*Ability to work independently and take initiative to resolve
*Fosters an open, collaborative relationship with faculty, students
and staff to identify support needs on the delivery of IT-related
*Demonstrated focus on customer service skills and ability to
communicate clearly and effectively to a wide variety of
*Basic knowledge of industry standard project management
*Knowledge and understanding of current software applications used
and taught by a large academic institution.
*Demonstrated experience in the development of technical and user
*Ability to understand and clearly relate to other members of the
college software technical requirements, compatibilities, and
*Good analytical, customer service and team-oriented interpersonal
*Strong verbal and written communication skills with demonstrated
ability to present ideas and conduct training for groups of
*Advanced critical thinking and problem determination skills.
Strong understanding of computer networking principles.
*Three years' experience in support of client platforms, including
PCs, laptops, and tablets, with one year experience building and
deploying operating system configurations.
*Must have a valid driver's license and good driving record.
*Ability to push, pull, lift, and carry up to 20 pounds of
*Associate's degree in an IT related discipline. ITIL Foundation
*Two years' experience in a leadership role serving on an
enterprise level IT department.
*Proficiency with mainstream industry software and end user device
and mobile device management systems such as KACE, Ghost, SCCM,
Intune, Jamf, Autopilot, and Apple
KACE, Ghost, SCCM, Intune, Jamf, Autopilot, and Apple
Keywords: HonorVet Technologies, Raleigh , Specialist- Mid Level, Other , Raleigh, North Carolina
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