Sales Engineer
Company: Heartland Payment Systems
Location: Raleigh
Posted on: January 25, 2023
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Job Description:
Every day, Heartland, a Global Payments Company, makes it
possible for millions of people to move money between buyers and
sellers using our products and unmatched services. Simply, we
create meaningful technology centered experiences that enable our
customers to prosper. If you want to work like an entrepreneur,
support and serve entrepreneurs and bring your expertise to a
dynamic team, then Heartland is for you. If it's in your nature to
work with a passion to provide tangible solutions for everyone you
interact with, then join us and let's see what we can do
together.
Sales Engineer (SE)
Type: Full-time
Job Overview:
The Sales Engineer assists inside and outside sales channels by
educating them on technical functionality of our cloud point of
sale products. This position is assigned one product for which they
are responsible to be a product expert in and may be required to
cross train on additional POS products and supporting products and
integrations. Additionally, they are called upon to assist our
sales teams with prospective and existing end-users for product
demo and sales related matters.
This position is responsible to develop and maintain consistent
training materials and provide remote training webinars on how to
successfully install, utilize and maximize the performance of the
POS and related software. Training includes providing basic Level 1
training as well as having mastery on advanced product features.
Additionally, this position tests and evaluates new versions and
updates prior to beta and / or general release, communicating with
the support / programming managers on potential problems. It is
critical for this person to act as the communication point and
advocate on major issues between product and sales, representing
the interest of sales revenue. This position requires travel all
over US and Canada and could be on the road -12 weeks a year. Often
requires short notice and staying on the road longer than
originally planned.
Why this role is valuable to the company
The Dealer Sales Engineer has an integral role in the success and
development of our Dealer Sales channel. This role develops
relationships with many diverse Dealers as well as internal product
and technical colleagues. This function is critical in keeping the
Dealer channel running smoothly as they maintain a reading on the
pulse of the channel for each product as the architects of the
Dealer exchange and knowledge portal. This position is the
advocate, face and expert for the respective product/s, and plays a
key role in Dealer recruitment, selling large end-user
opportunities, managing trade shows, training, and new product
launches.
Scope of responsibilities
* Provide technical training webinars for inside and outside sales
channels
* Provide sales training on how to demo cloud POS products and
highlight key features
* Regularly maintaining communication with Dealers through Dealer
exchange forum as well as individual direct contact with Dealers to
monitor level of satisfaction with the product/s.
* Assisting, teaching and guiding Dealers on cloud POS products by
maintaining and monitoring the knowledge base and Dealer
forums.
* Attend, setup and work national trade shows, conferences and
other marketing events to promote Heartland Commerce Products to
increase the company's visibility within the industry. This
includes event planning meetings and pre-staging terminals for the
trade shows before they are shipped out.
* Escalation and assistance to upper management if level 1 or 2
support is unable to resolve the issue in a timely manner. Oversee
the entire issue until it is resolved and make sure it is properly
escalated internally. The ecosystem includes internal, end-user,
Dealer, vendors and anyone else involved or tied to the issue.
* Responsible for maintaining demo database samples for
presentation and sales efforts that Dealers can use for specific
target markets.
* Moderator of the dealer product specific exchange group/s.
Escalating and responding appropriately to individuals or to the
group.
* Attend and participate in quarterly product panel discussion
groups and follow-up on all outstanding issues and promises.
* Regular meetings with product specific support and programming
department/s to discuss latest escalations and new features as well
as follow-up on outstanding issues.
* Loading and maintaining product knowledge and sales materials
within the commerce knowledge portal.
* Support Beta tests of new products before commercial release
including finding beta Dealers and clients to test with and report
feedback to programmers, support and managers involved.
* Assist senior management and software developers to understand
end-user and market requirements for future software development to
ensure success.
* As needed, join meetings with vendors and industry partners to
provide technical expertise and knowledge of their respective
products.
Requirements
* 2-5 years in POS product and technical support for deployment of
POS - preferably within Product
* Ability to communicate effectively and build rapport with team
members and sales channels
* Enjoy problem solving and being responsive to communications
* 4-year college degree or equivalent experience in POS
deployments
* Extremely organized with professional follow-up habits
* Networking and Microsoft operating system knowledge
* Experience with G-Suite
* Hospitality / food service and or Retail experience is
desirable
* Ability to travel as needed
Compensation and Benefits
This person may work from home or product office
Heartland is an equal opportunity employer. Heartland, a Global
Payments Company, provides equal employment opportunities to all
employees and applicants for employment without regard to race,
color, religion, sex (including pregnancy), national origin,
ancestry, age, marital status, sexual orientation, gender identity
or expression, disability, veteran status, genetic information or
any other basis protected by law. Those applicants requiring
reasonable accommodation to the application and/or interview
process should notify a representative of the Human Resources
Department.
Keywords: Heartland Payment Systems, Raleigh , Sales Engineer, Other , Raleigh, North Carolina
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