Customer Care Representative
Company: Elevance Health
Location: Raleigh
Posted on: January 25, 2023
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Job Description:
**Customer Care Representative**
+ Job Family: Customer Care
+ Type: Full time
+ Date Posted:Jan 05, 2023
+ Req #: JR21708
**Location:**
+ National +50 Miles away from nearest PulsePoint, National +50
Miles away from nearest PulsePoint
**Description**
Responsible for successfully completing the required basic
training. Able to perform basic job functions with help from
co-workers, specialists and managers on non-basic issues. Must pass
the appropriate pre-employment test battery. Primary duties may
include, but are not limited to:
+ Responds to internal and external customer questions via
telephone and written correspondence regarding insurance benefits,
provider contracts, eligibility and claims.
+ Analyzes problems and provides information/solutions.
+ Operates a PC/image station to obtain and extract information;
documents information, activities and changes in the database.
+ Thoroughly documents inquiry outcomes for accurate tracking and
analysis. Develops and maintains positive customer relations and
coordinates with various functions within the company to ensure
customer requests and questions are handled appropriately and in a
timely manner.
+ Researches and analyzes data to address operational challenges
and customer service issues.
+ Provides external and internal customers with requested
information.
+ Under immediate supervision, receives and places follow-up
telephone calls / e-mails to answer customer questions that are
routine in nature.
+ Uses computerized systems for tracking, information gathering and
troubleshooting.
+ Outbound calls are conducted.
**REQUIRED QUALIFICATIONS**
+ Requires a HS diploma or equivalent and previous experience in an
automated customer service environment; or any combination of
education and experience which would provide an equivalent
background.
**PREFERRED QUALIFICATIONS**
+ Inbound and outbound call center experience.
+ Strong oral, written and interpersonal communication skills,
problem-solving skills, facilitation skills, and analytical
skills.
+ Accurate data entry skills.
+ Proficient with MS Outlook.
+ Comfortable meeting compliance deadlines.
**SCHEDULE**
+ 10am to 6:30pm - Saturday's on occasion.
Please be advised that Elevance Health only accepts resumes from
agencies that have a signed agreement with Elevance Health.
Accordingly, Elevance Health is not obligated to pay referral fees
to any agency that is not a party to an agreement with Elevance
Health. Thus, any unsolicited resumes, including those submitted to
hiring managers, are deemed to be the property of Elevance
Health.
**Be part of an Extraordinary Team**
Elevance Health is a health company dedicated to improving lives
and communities - and making healthcare simpler. Previously known
as Anthem, Inc., we have evolved into a company focused on whole
health and updated our name to better reflect the direction the
company is heading.
We are looking for leaders at all levels of the organization who
are passionate about making an impact on our members and the
communities we serve. You will thrive in a complex and
collaborative environment where you take action and ownership to
solve problems and lead change. Do you want to be part of a larger
purpose and an evolving, high-performance culture that empowers you
to make an impact?
We offer a range of market-competitive total rewards that include
merit increases, paid holidays, Paid Time Off, and incentive bonus
programs (unless covered by a collective bargaining agreement),
medical, dental, vision, short and long term disability benefits,
401(k) +match, stock purchase plan, life insurance, wellness
programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for
Elevance Health. We require all new candidates to become vaccinated
against COVID-19. If you are not vaccinated, your offer will be
rescinded unless you provide - and Elevance Health approves - a
valid religious or medical explanation as to why you are not able
to get vaccinated that Elevance Health is able to reasonably
accommodate. Elevance Health will also follow all relevant federal,
state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in
2021, is ranked as one of the 2021 World's Most Admired Companies
among health insurers by Fortune magazine, and a Top 20 Fortune 500
Companies on Diversity and Inclusion. To learn more about our
company and apply, please visit us at careers.ElevanceHealth.com.
Elevance Health is an Equal Employment Opportunity employer and all
qualified applicants will receive consideration for employment
without regard to age, citizenship status, color, creed,
disability, ethnicity, genetic information, gender (including
gender identity and gender expression), marital status, national
origin, race, religion, sex, sexual orientation, veteran status or
any other status or condition protected by applicable federal,
state, or local laws. Applicants who require accommodation to
participate in the job application process may contact
ability@icareerhelp.com for assistance.
EEO is the Law
Equal Opportunity Employer / Disability / Veteran
Please use the links below to review statements of protection from
discrimination under Federal law for job applicants and
employees.
+ EEO Policy Statement
+ EEO is the Law Poster
+ EEO Poster Supplement-English Version
+ Pay Transparency
+ Privacy Notice for California Residents
Elevance Health, Inc. is an E-verify Employer
Need Assistance?
Email us (elevancehealth@icareerhelp.com) or call
1-877-204-7664
Keywords: Elevance Health, Raleigh , Customer Care Representative, Other , Raleigh, North Carolina
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