Technical Customer Support Representative
Company: Extron Electronics
Posted on: November 26, 2022
Extron is a leading developer and manufacturer of professional AV
hardware and software solutions which serve the ever-changing needs
of organizations around the world as they strive to better
communicate. Each Extron product is carefully engineered to provide
best-in-class performance, intuitive operation and exceptional
reliability. At Extron, the passion for our products is evidenced
by our company culture which encourages innovation and provides
opportunities for individual career growth. Our teams develop and
release over 100 new products a year and continue to grow our vast
This critical team member will be providing customer service,
technical support and product recommendations to our reseller
channel and consumers via phone and email.
*Qualified Candidates will have: *
* Professional, high energy, communication skills (written and
* 3 years of experience in a customer service environment.
* Proven track record of answering high volume calls, providing
customer support or inside sales for technology products or
* Ability to respond to customer inquiries by researching status of
orders for repair, return or servicing.
* Desire to build customer relationships.
* Technical aptitude.
* Strong attention to detail, highly organized, and computer
* Ability to work well in a fast-paced professional office
For 35 years, Extron, headquartered in Anaheim, California, has
been a leading developer and manufacturer of professional AV system
products. Extron products are used to integrate video and audio
into presentation systems for today's high tech boardrooms,
presentation/training centers, university lecture halls, and other
applications. Our corporate philosophy is founded on three
concepts: Service, Support, and Solutions - S3. By following this
standard, Extron has become one of the leading providers of
products and training to the professional AV industry.
As an industry leader, Extron is committed to maintaining the
outstanding level of quality services our customers expect. We
strive to continually provide Service, Support, and Solutions - S3
to our customers. Our customers are our most important asset, and
our employees are essential in maintaining that asset.
We are currently seeking quality individuals who can help us grow,
and who desire to achieve a professional and rewarding career
opportunity. Extron offers top industry salaries, and a competitive
benefits package that includes medical, dental, vision, a 401k
program with employer match, tuition reimbursement, and much
Extron is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex including sexual
orientation and gender identity, national origin, disability,
protected Veteran Status, or any other characteristic protected by
applicable federal, state, or local law.
Please No Phone Calls
Job Type: Full-time
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
* Day shift
* Monday to Friday
Ability to commute/relocate:
* Raleigh, NC 27604: Reliably commute or planning to relocate
before starting work (Required)
* Are you able to work in a hybrid work setting?
* Call center: 3 years (Preferred)
Work Location: One location%58047475%
Keywords: Extron Electronics, Raleigh , Technical Customer Support Representative, Other , Raleigh, North Carolina
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