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Member Services Representative - Seasonal

Company: Planet Fitness
Location: Garner
Posted on: November 26, 2022

Job Description:

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
* Greet members, prospective members and guests, providing exceptional customer service.
* Handle all front desk related activities including:
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members into the system.
* New member sign-up.
* Take prospective members on tours.

* Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements
* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude!
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.

Physical Demands
* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occassionally lift up to 50 lbs.
* Will occasionally encounter toxic chemicals during shift.

Job Types: Full-time, Part-time

Pay: $9.75 - $10.50 per hour

Benefits:
* Employee discount
* Flexible schedule

Schedule:
* Day shift
* Monday to Friday
* Night shift
* Weekend availability

Job Type: Part-time

Pay: $12.00 - $12.50 per hour

Benefits:
* Employee discount
Weekly day range:
* Monday to Friday
* Weekend availability

Education:
* High school or equivalent (Preferred)

Work Location: One location%58047475%

Keywords: Planet Fitness, Raleigh , Member Services Representative - Seasonal, Other , Garner, North Carolina

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