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Order Coordinator

Company: Eaton
Location: Raleigh
Posted on: November 26, 2022

Job Description:

Eaton's Electrical division is currently seeking an Order Coordinator to join our team. This position is based at our Raleigh, NC facility.Position Overview:The Strategic Programs team has a global reach, providing support for key customer bases and our project management staff. - This position provides order management support for the Project Operations team, including application engineering and sales engineers. - The Project Operations team's focus is developing and managing turnkey projects for government, commercial, industrial, and utility customers.The primary function of this position is to provide Eaton Corporation's customers with product, delivery, claims/returns, and information. - This includes managing customer orders, order entry, processing change orders, and tracking orders through to delivery. - Successful candidate will also be responsible for maintaining accurate order information, validating price, entering and maintaining information in various systems, and managing strategic, large or complex accounts with an emphasis on world class customer service.In this role you will:

  • Enters new customer orders, with emphasis on error-free order management. - Enters changes and cancellations using established business rules.
  • Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
  • Maintains accurate and organized order files, order acknowledgments, and customer contact information.
  • Coordinates shipments and communications critical items per orders.
  • Process customer invoicing requests.When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Keywords: Eaton, Raleigh , Order Coordinator, Other , Raleigh, North Carolina

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