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Desktop support

Company: The Judge Group
Location: Raleigh
Posted on: September 22, 2022

Job Description:

Location: Raleigh, NC Description: Responsibilities--- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. ---- Provide support to client identified VIPs ---- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. ---- Perform Install/Move/Add or Change (IMAC) activities. ---- Perform all assigned desk-side support activities ---- Display outstanding technical and professional services skills at all times ---- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines ---- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair ---- Understands and follows all documented service operations policies and procedures. ---- Other duties or certifications may be assigned to meet business needs - -Education and Experience: ---- Typically requires technical school certification or equivalent of 2-4 years of relevant experience - -Certifications and/or Qualifications: ---- Maintain all required OEM Certifications as directed by Management ---- Knowledge of relevant software and hardware systems ---- Understanding of ITIL methodologies ---- A+ certification is desired ---- May require additional customer-specific certifications or training as required - -Skills: ---- Excellence in communication and customer-facing skills ---- Strong oral, written and interpersonal skills ---- Ability to follow instructions and processes with minimal instruction ---- Ability to lift and or move various computer equipment up to 50 lbs. ---- Must own a basic repair kit

Contact: This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Raleigh , Desktop support, Other , Raleigh, North Carolina

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