Lead Product Designer

Company: Genesys Cloud Services, Inc.
Location: Raleigh
Posted on: August 7, 2022

Job Description:

Lead Product Designer (UX) - Product Design Team


Full Remote



Who is Genesys?


Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. We are 8000+ employees that hail from 50+ countries and speak 15+ languages. Just like this role, our design team is fully remote. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the work and flexibility required to get high quality working software into the hands of our customers.



What do we do?


At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that's an agent who sympathizes while solving a complex issue or a quick answer from a bot.



Who are you?


You are a talented and experienced design leader and mentor with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can guide others while you translate business and technology needs into delightful, clean customer-focused solutions. You are a self-starter who brings original ideas and fresh approaches to each team they work on. You are responsive, flexible, and thrive in collaborative work environments. You design for inclusion and accessibly. You are passionate about the holistic product view and are an omnipresent voice for the customer.



Experience you bring:

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• Deep experience in multiple core areas of product design such as information architecture, UI (User Interface) design, user research and interaction design.
  
  
• Ability to create a wide range of experience design deliverables including wireframes, prototypes, design systems, journey maps and high-fidelity mocks, and the experience to know when to use each.
  
  
• Ability to clearly communicate innovation and design concepts to senior leadership and your team using the methods & tools that best illustrate them.
  
  
• Strong collaboration skills to work with cross-functional delivery teams on projects.
  
  
• Work closely with engineering leaders during all stages of a project, including development and delivery.
  
  
• Facilitate design sprints, brainstorms, user testing, and client feedback activities with users, clients, and team members.
  
  
• Mentor others on your team and across your scope of work on best practices and career progression.
  
  
  
  
  
  Requirements to be considered:
  
  
  
  
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  • A portfolio of design work that shows us how you solve problems.
    
    
  • 8+ years of experience as a Sr. UX Designer, Sr. Product Designer, Design Leader, Creative Director or comparable.
    
    
    
    
    
    Benefits
    
    
    
    
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    • Medical, Dental, and Vision Insurance
      
      
    • Telehealth coverage
      
      
    • Flexible work schedules and work from home opportunities
      
      
    • Development and career growth opportunities
      
      
    • Open Time Off
      
      
    • 401(k) matching program
      
      
    • Adoption Assistance
      
      
    • Infertility treatments
      
      
      
      
      
      See more Genesys benefits information at https://mygenesysbenefits.com/
      
      
      
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Keywords: Genesys Cloud Services, Inc., Raleigh , Lead Product Designer, Other , Raleigh, North Carolina