RECEPTION/ACT
Company: Animal Emergency, PLLC
Location: Raleigh
Posted on: August 6, 2022
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Job Description:
Job Description Reports to: Practice Manager Job Summary Animal
Emergency Hospital and Urgent Care enjoys a very busy,
progressive-medicine environment in which the veterinarians depend
very heavily on the Receptionists and other team members to
efficiently, accurately, and compassionately communicate with
clients and staff. Additionally, Receptionists will ensure that
anything and everything that can be done to assist within the
continuum of care for our patients and clients is executed and that
practice mission, vision, and values are demonstrated in all
aspects of the position. The Receptionist position exists for the
purpose of serving our clients, patients, and staff. The
Receptionist courteously and efficiently meets and welcomes
clients, volunteers, and other general members of the public, in
person or on the telephone. Receptionists are our company---s first
official representative. They check-in/out clients, and organize
other files and records as needed. Duties include but are not
limited to: Essential Functions and Duties Answer a multi-line
phone system and direct calls and messages appropriately Greet
clients in a friendly, professional, and efficient manner; direct
or escort to appropriate area(s). Admit patients, including
entering client/patient information and demographics into a
computer. Appropriately communicate applicable patient information
and estimated time of arrival, and notify the team appropriately
upon patient arrival. Obtain medical and other information from
referring vets. Scan and attach various patient medical sheets into
electronic medical records Frequently check, respond, disiminate,
and maintain Sling messages, staff email, and drive. Obtain
deposits and other payments. (Check out clients) Open and route
incoming mail as appropriate. Perform general clerical duties such
as scanning, photocopying, faxing, and mailing as required.
Organize and maintain file systems. Arrange for equipment
maintenance. Restock and maintain the cleanliness of the reception
and client accessible areas. Understand and follow written and
verbal instructions. Ensure clients receive accurate information
about preparing their pet for their visit. Offer emotional
support/resource materials to grieving clients compassionately and
discreetly. Serve as a liaison between clients and service agencies
handling pet remains; Ensure a complete, accurate, and
compassionate process. Learn and utilize a variety of computer
software programs such as ezyVet and Smartflow. Work holidays,
extended, and weekend shifts as needed Cross-train in ACT as
applicable. Perform other procedures and duties as assigned.
Position Requirements Education High school diploma or GED
Experience At least 1 years of related experience (emergency and
veterinary preferred) Proficiency with Microsoft Office Suite,
Gmail, Google sheets, and Google Docs. Average type speed of at
least 40 wpm Bilingual skills are a plus. Competencies
Interpersonal Skills- - Passion for working with people and pets;
Focuses on solving conflict, not blaming; Maintains
confidentiality; Listens to others without interrupting; Keeps
emotions under control; Remains open to others' ideas and tries new
things. Inspires the trust of others. Collaborative, empathetic and
proficient in both verbal and written communication.
Professionalism Approaches others in a tactful manner; Reacts well
under pressure; Treats others with respect and consideration
regardless of who they are; Ethical; Positive attitude; Accepts
responsibility for own actions; Follows through on commitments.
Manages difficult or emotional customer situations with compassion;
Responds promptly to customer needs. Customer-friendly appearance
and demeanor; Ability to work independently as well as a member of
a team. Adaptability Adapts to changes in the work environment;
Manages competing demands and priorities with enthusiasm; Changes
approach or method to best fit the situation; Able to deal with
frequent change, delays, or unexpected events. Flexible.
Organizational Support Follows policies and procedures; Completes
tasks correctly and on time; Supports organization's goals and
values; Benefits organization through outside activities; Supports
affirmative action and respects diversity;
Strategic/Forward-thinking; Motivated, with a strong work ethic and
high standards Planning/Organizing Prioritizes and facilitates
patient flow, Acute attention to detail and organization; Dedicated
to continuous learning, growth, and improvement. Physical Demands
Work requires occasional standing and walking. Must be able to
lift, push, pull, and carry up to 40 lbs. Must be able to sit,
utilize hand and finger dexterity, talk, hear, utilize visual
acuity to operate equipment, read technical information, and use a
computer for prolonged periods of time. Must be able to wear
appropriate PPE such as face masks for duration of shifts. Working
Conditions May be exposed to unpleasant odors, noises and animal
feces. May be exposed to bites, scratches and contagious
diseases.
Keywords: Animal Emergency, PLLC, Raleigh , RECEPTION/ACT, Other , Raleigh, North Carolina
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