Weekend Front Desk Staff
Company: Planet Fitness Excel Fitness
Posted on: August 6, 2022
Job Description Job Summary The Part-Time Weekend Member
Services Representative will be responsible for creating a positive
member experience by providing a superior level of customer service
to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities Greet members, prospective
members and guests, providing exceptional customer service. Handle
all front desk related activities including: Answer phones in a
friendly manner and assist callers with a variety of questions.
Check members into the system. New member sign-up. Take prospective
members on tours. Facilitate needed updates to member---s accounts.
Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed. Assist in maintaining the neatness and cleanliness of the
club. Qualifications/Requirements Customer service background
preferred. Basic computer proficiency. A passion for fitness and
health. Upbeat and positive attitude Punctuality and reliability is
a must. Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member---s expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Must be 18 years of
age or older. Physical Demands Continual standing and walking
during shift. Continual talking in person or on the phone during
shift. Must be able to occassionally lift up to 50 lbs. Will
occasionally encounter toxic chemicals during shift. Why you should
join Excel Fitness Great career opportunities --- every one of our
General and Regional managers were promoted from within Starting
pay at $10.00/hr Free premium gym membership Employees at a
franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor
controls labor or employment matters for franchisees or their
employees, and does not retain any reserved authority to control
the terms and conditions of employment for franchisees or their
employees. Each franchisee is responsible for ensuring compliance
with local, state and federal law.
Keywords: Planet Fitness Excel Fitness, Raleigh , Weekend Front Desk Staff, Other , Raleigh, North Carolina
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