Senior Solution Architect-Professional Services (100% Remote)
Company: Rackspace Technology
Location: Raleigh
Posted on: June 25, 2022
Job Description:
- This role is 100% remote but preference for candidates who live
in central, mountain west, or west U.S.
- Position is not eligible for sponsorship*Must have demonstrated
history preparing SOW's, responding to RFP's, and overall solid
pre-sales experience, including scoping requirements, presenting
and working with sales teams*
- Multicloud/Hybrid cloud experience highly desiredSenior
Solution Architect Professional Services Position Summary: We're
looking for an experienced candidate for the Professional Services
Solution Architect role that applies a specialized knowledge of
solutioning principles and technology to select sales opportunities
with moderate to high NRR potential that lead to follow on
opportunities with high MRR potential and a broad knowledge of
services and technology are need. Is regarded as an expert inside
of Rackspace in a Professional Services solutioning team. Works in
close collaboration with the sales team and primary Solutions team
contact to design specific and innovative Professional Services
components of an overall complex solution related to the customers,
development, migration and transformation initiatives. Leads
internal efforts to build credibility within specific technologies
as they apply to Professional Services.
- Works independently, but receives some guidance and direction
from manager then determines best approach to accomplish work.
- Develop deep professional relationships with clients and act as
a trusted business and technical advisor for client executives.
Well versed in related topics with the ability to navigate complex
negotiations.
- Provides guidance, expertise, and training to new team
members.
- Exercises independent judgment in selecting methods,
techniques, and evaluation criteria for obtaining results.
- Determines methods and procedures on new assignments with
little instruction.
- Influence is beyond their personal role and leads pre-sales
projects with impact across multiple Rackspace teams including but
not limited to Subject Matter Experts (SMEs), Product Management
and the Solutions and Sales teams. Provides mentorship to fellow
Solution team members.ResponsibilitiesLeads customer workshops to
educate on specific technologies and concepts.Elevates the rest of
the solutions team in their area of expertise.Supplemental resource
on highly specialized customer engagements that require advanced
guidance on specific technologies or concepts related to
Professional Services project based outcomes.Evaluates customer
needs and provides customer with direction on technical and
transformational concepts that solve for current and future
challenges.Full understanding of the tools of the solutioning trade
(Salesforce, Proposal Tools, Project Scoping and Technology
Tools).Writes formal project proposals and statements of work that
capture the customer's requirements, propose innovative solutions
that meet their business and technical objectives and estimate the
effort required to execute projects aimed at specific goals and
target outcomes.Determines level of effort for project tasks within
applicable methodologies, i.e. Agile or Waterfall project
management.Responsible for associated activities such as capturing
notes and activities in Salesforce and assisting in managing deal
pipeline.Recognizes buying signs, compelling events, and decision
makers.Foresees potential technical and business customer
objections early in the sales cycle.Overcomes concerns and lowers
customer risk to selecting Rackspace.As a Trusted Advisor, with
deep understanding of the customer's business, uncovers both overt
and latent pains specific to their specialty domain
expertise.Decisions impact the quality, efficiency and
effectiveness of own function/client group.May impact other related
teams through quality of output and service provided.Demonstrates
strong judgment and creativity in selecting methods and techniques
for obtaining solutions.Works on complex problems of diverse scope
where analysis of data requires evaluation of identifiable
factors.Completes tactical work, using learning and creativity to
resolve new situations.Contributes to analysis and solution of
business problems regarding operations, products, services or
customers.Analyzes information, asks questions and checks for
understanding using learned techniques and applying creativity in
new situations.Applies Acquired Skills And Experience To Complete
Complex Tasks.Suggests and develops improvements to existing
processes and solutions to improve the efficiency of the
team.Networks with key internal and external contacts, developing
strong relationships outside of specialty field.Partner with our
practice leaders to improve our offerings by understanding the
future of technology, market fit, and competition.Become a thought
leader by educating and sharing best practices, building deep
relationships with technical leaders, running customer workshops,
contributing to publications, whitepapers, conferences, etc.Partner
with the delivery teams to maintain knowledge of progress on active
engagements and proactively manage critical issues that may create
risk for the relationship with the customer and impact future
growth and retention of the accountPosition RequirementsExperienced
professional using best practices and knowledge of internal or
external business issues to improve products or services.Requires
solid understanding of the processes, procedures and systems used
to accomplish the work and in-depth familiarity with the broader
underlying concepts in own job family/job discipline.Applies
understanding of how the team relates to other closely related
areas to improve efficiency of own team.Specialized technical
knowledge with ability to quickly learn new concepts.Maintains
strong knowledge of the entire Rackspace portfolio.Deep and focused
knowledge on products and services within their specialty domain
including expertise that extends beyond the Rackspace
portfolio.Recognized within Rackspace for their proven extensive
technical knowledge within a specific domain (Cloud, Security,
DevOps, etc.).Demonstrated success in positioning Rackspace against
our competition.Excellent attention to detail, communication skills
(written and verbal) and interpersonal skills.Ability to prioritize
deals, training, and initiatives through highly effective time
management.Excellent problem solving, analytical, presentation, and
whiteboarding skills.Track record of success working through
technical challenges requiring specialty knowledge within
enterprise organizations.Track record of success dealing with
ambiguity (internal and external) and working collaboratively with
other departments and organizations to solve challenging
problems.Advanced knowledge and thought leadership on technology
and industry trends that affect hosting decisions for enterprise
organizations.Sales training & advanced technical training across
multiple technologies within a single domain (Cloud, Security,
DevOps, etc.)Education RequirementsBachelor's degree in
Engineering, Computer Science, Information Systems, or Business
required or close to 10+ years of professional working experience
in a similar capacity (Technology services or consulting)High
school diploma required.CertificationsAt least ONE industry
certifications required: AWS, Azure, GCP, VMware, etc.At least ONE
top tier technical certifications in a highly desired: i.e. CISSP,
ITIL MALC, etc. Additional Business focused and Rackspace product
certifications highly desired but not required.The following
information is required by the---Colorado Equal Pay Transparency
Act and applies only to individuals working in the state of
Colorado. Actual compensation is influenced by a wide array of
factors including but not limited to skill set, level of
experience, licenses and certifications, and specific work
location. Information on benefits offered is here. The anticipated
starting pay range of Colorado applicants for this role is
150kAbout Rackspace TechnologyWe are the multicloud solutions
experts. We combine our expertise with the world's leading
technologies - across applications, data and security - to deliver
end-to-end solutions. We have a proven record of advising customers
based on their business challenges, designing solutions that scale,
building and managing those solutions, and optimizing returns into
the future. Named a best place to work, year after year according
to Fortune, Forbes and Glassdoor, we attract and develop
world-class talent. Join us on our mission to embrace technology,
empower customers and deliver the future.More on Rackspace
TechnologyThough we're all different, Rackers thrive through our
connection to a central goal: to be a valued member of a winning
team on an inspiring mission. We bring our whole selves to work
every day. And we embrace the notion that unique perspectives fuel
innovation and enable us to best serve our customers and
communities around the globe. We welcome you to apply today and
want you to know that we are committed to offering equal employment
opportunity without regard to age, color, disability, gender
reassignment or identity or expression, genetic information,
marital or civil partner status, pregnancy or maternity status,
military or veteran status, nationality, ethnic or national origin,
race, religion or belief, sexual orientation, or any legally
protected characteristic. If you have a disability or special need
that requires accommodation, please let us know.
Keywords: Rackspace Technology, Raleigh , Senior Solution Architect-Professional Services (100% Remote), Other , Raleigh, North Carolina
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