Room Service Server-Renaissance Raleigh Hotel
Company: Renaissance Raleigh North Hills Hotel
Location: Raleigh
Posted on: June 25, 2022
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Job Description:
We are hiring Room Service Servers
We are looking for people that have a passion to serve others!
Working at our food service outlets means you are many times the
first or last greeting our guest receives in the day! Your friendly
smile and cheerful customer service attitude sets the tone for our
guests to enjoy what the day brings to them. Your role is key to
the overall experience the guest will have. Your keen sense of
being proactive, responsive and caring will make all the
difference. If you enjoy engaging with others and have a winning
personality and high sense of responsibility - this role is perfect
for you! We have a great company culture at Concord Hospitality
where everyone is valued and treated with respect.
As a Room Service Server you must love to make people smile, have a
welcoming nature and like working in a face paced environment.
Serving is in your blood and delivering a great meal and presenting
it to your room guests makes you happy! Our guests will expect you
to be a food & beverage professional using formal greetings as you
arrive, explaining the meal provided and offering up any additional
information needed to make the guest's stay memorable. Our Room
Service Servers must know and follow the hotel's established safety
and security polices and procedures. Anticipate problems and notify
management as needed.
Role Responsibilities:
The Server performs guest service in hotel guest rooms and can be
utilized in the main dining room as needed or bistro or food
service outlet areas. They ensure that all food is delivered at
proper temperature by having a responsive attention to orders ready
for delivery from the kitchen. The server must be organized and
detailed oriented to deliver orders including all necessary
utensils, dishware and added condiments. The server cheerfully
serves guests, explains the contents of the meal as well as checks
for satisfaction. The server has thorough knowledge of all food and
beverage items, correct plate presentation, and temperature
controls.
Responsibilities and essential job functions include but are not
limited to the following:
Maintains a calm demeanor during periods of high volume or unusual
events
Make decisions and solve problems in the interest of 100% guest
satisfaction
Carefully monitors the operation of the F&B outlet and assists
the manager in identifying and solving present and potential guest
problems
Concord and Brand operational policies and procedures, including
safety and security, to ensure the safety of all employees and
guests during each shift
Maintains a clean and organized workspace
Maintains regular and punctual attendance
Maintain regular and consistent attendance and punctuality, with or
without reasonable accommodation
Engage with and understand our guests, including discovering and
responding to guest needs through clear and pleasant
communication
Available to perform many different tasks within the hotel kitchen
during each shift
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to
participate in a comprehensive benefit package, which includes
medical/dental/vision plans, life insurance, ST/LT disability
options, 401K options, tuition assistance, discounted room rates at
Concord managed hotels, plus training & development and career
advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we
consider our foundation: Quality, Integrity, Community,
Profitability, and Fun. It's important to us to provide a great
work environment for our associates and we strive to hire the BEST
associates in the market.
Our "Associate First" culture supports and inspires personal
development both within the workplace and beyond. Concord's
associates are what our company is built on, and we strive to
recognize them for their hard work, dedication, and commitment to
excellence. We value work life balance, diversity, and our
commitment to provide the best customer service and quality
accommodations in every market we exist.
If you are seeking a position where you can grow and be a part of a
fun team, this job may be your answer. We are proud to be an EEO
employer M/F/D/V. We maintain a drug-free workplace. Associated
topics: aide, cleaning, guest room, hotel, janitorial, pool
attendant, resort, suite, white, wyndham
Keywords: Renaissance Raleigh North Hills Hotel, Raleigh , Room Service Server-Renaissance Raleigh Hotel, Other , Raleigh, North Carolina
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here to apply!
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