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Patient Care Representative (AZ CPhT)- REMOTE

Company: SpotRx Pharmacy
Location: Raleigh
Posted on: June 25, 2022

Job Description:

Pharmacy Technician- Patient Care Rep- 100% Remote MedAvail Technologies/SpotRx Pharmacy(Applicant must be AZ Certified Pharmacy Technician or Trainee)At SpotRx Pharmacy we are anything but a chain pharmacy. We are local, full-service pharmacy committed to our patient's well-being. Through our consultative approach and with our innovative technology, we are changing the delivery of pharmacy care. This is an amazing telephonic career opportunity for a Patient Care Representative (CPhT) with no face-to-face patient contact who possesses substantial customer service experience to support our patients, advocates, healthcare providers and pharmacists.You will be working in a patient centric, performance-driven culture requiring a keen sense of urgency and an unyielding commitment to resolving issues. SpotRx is a fast-growing organization and success in this role will afford you significant opportunity to advance your career!Total Rewards include

  • 100% remote work anywhere in the US, must be AZ Certified Pharmacy Technician or Trainee
  • Computer and other equipment needed to perform job will be provided
  • Benefits effective 1st of the month following date of hire
  • 3 weeks' paid vacation
  • 8 Paid Company Holidays plus 2 Floating Holidays
  • Employee Stock Purchase Plan eligibility upon hire
  • Medical/Dental/Vision
  • Basic Life, AD&D, LTD company paid
  • Company Health/Wellness initiative programs
  • Complimentary Calm Membership
  • Voluntary Pet InsuranceAre you up for the challenge---and the rewards? In this fast paced and challenging position, you will be responsible for---
    • Remotely manage inbound and outbound patient calls in a timely manner
    • Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
    • Actively seeks assistance with escalated issues involving patients or prescription guidelines from management.
    • Interacts with all internal and external customers in a positive and professional manner
    • Document all call information according to standard operating procedures
    • Utilizing software, databases, scripts and tools appropriatelyTo be immediately and seriously considered for this amazing opportunity, you must have the following:
      • High School Diploma or equivalent
      • AZ Certified Pharmacy Technician/Trainee background
      • 2+ years of front-line call center experience
      • Healthcare background experience
      • Aptitude to establish and maintain supportive customer relations with patients, advocates, healthcare providers and pharmacists
      • Active listening skills and ability to proactively solve problems
      • Ability to learn quickly, retain information & appropriately apply the knowledge to improve call quality
      • Strong phone and verbal communication skills
      • Comfortable with working within different software platforms (CRM systems/Salesforce a plus)
      • Must be available to work some holidays and weekends OUR CORE VALUES:
        • Accountability We live our commitment to our patients, partners, and colleagues by modeling professionalism, timeliness,
        • and transparency in all interactions. our patients, partners, and colleagues by modeling professionalism, timeliness, and transparency in all interactions.
        • Compassion We serve our community by creating opportunities for health equity and access to care through kindness, empathy, and compassion. We aim to meet our partners and colleagues where they are by listening, understanding, and acting with mindful intention in all interactions.
        • Innovation We are committed to developing patient health outcomes through continuous evolution. We are disrupting the traditional pharmacy model by creating and leveraging technology that revolutionizes the accessibility of medications.
        • Integrity is the foundation of how we do business. When you put together a group of individuals committed to serving patients and teammates with courage, respect, and transparency, excellence is within reach.
        • Teamwork We are one team using our diverse experience and expertise, united toward revolutionizing pharmacy. We are committed to a culture of collaboration, communication, inclusivity, and trust.MedAvail Technologies, Inc, has mandated that all employees that work in our healthcare settings be fully vaccinated forCOVID by October 31, 2021 *under certain circumstances, employees may be subject to accommodations for religious and medical reasons. In response to COVID-19, we offer an onsite work environment that is in full compliance with CDC guidelines as well as changing state and local mandates. Safety precautions include but are not limited to: maintaining social distancing, sanitizing stations, and face mask requirements for non-fully vaccinated colleagues.

Keywords: SpotRx Pharmacy, Raleigh , Patient Care Representative (AZ CPhT)- REMOTE, Other , Raleigh, North Carolina

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