IT Desktop Support Specialist
Company: Greene Resources
Location: Raleigh
Posted on: June 24, 2022
Job Description:
Job Number: 44111IT Desktop Support SpecialistJob
Description:Our Global partner is seeking an IT Desktop Support
Specialist who will be responsible for deploying replenishment
computers, new hire equipment, various peripherals and IT equipment
to the staff. S/he will assist users with physical moves of IT
equipment. Additionally, the IT Support Specialist I will provide
Tier I software and hardware support of low complexity on a daily
basis via telephone, email, instant message, or onsite as needs
dictate. Onsite support may include hardware or software
installation, troubleshooting, or trainingResponsibilities:
- Deploy new machines to existing employees during the
replenishment process. Migrate data from staff?s old machines to
new machines, basic set up of computer for use, and ensure all
peripherals are working as intended
- Prepare and deploy new hire equipment, peripherals, and other
IT equipment. The IT IMAC Specialist I will also schedule a follow
up with the new hires to ensure everything works to the
specifications of the customer
- Provide Tier I software and hardware support of low complexity
as the needs of the business dictate via telephone, email, instant
message, or onsite. Onsite support may include hardware or software
installation, troubleshooting, or training
- Diagnose and resolve incidents using documented procedures and
checklists in the performance of most responsibilities
- Properly notate tickets with all customer contact per ITS
Standard
- Perform new hire orientation related to PC set-up and use
- Function, somewhat independently, under general direction of
more senior Service Center analysts, supervisors or managers
- Generally, follow documented procedures and checklistsEducation
Requirements:
- High School Diploma or GED and 2 years of experience in a Call
Center/Help Desk /Service Desk environment using and/or supporting
Windows preferred, but not required; working with Mac is a plus; or
equivalent combination of education and experienceDesired
Background/Skills:
- Professional demeanor, good customer relations skills
- Ability to multi-task in a fast paced, constantly changing
environment
- Ability to troubleshoot and problem-solve problems of low
complexity
- Basic understanding of troubleshooting computer networking
connectivity
- Basic knowledge of Active Directory or ability to learn
- Basic to Intermediate knowledge of MS Windows, MS Outlook,
Internet Explorer, and MS Office applications
- Ability to work overtime, as needed
- Ability to type a minimum of 35 wpm accurately. Must be a touch
typist
- Troubleshooting technical problems of low complexity
- Ability to prioritize tasks with minimal direction
- Ability to work well with others
- Ability to lift up to 50 pounds
- Punctual, regular, and consistent attendance
- Ability to effectively communicate both written and verbally to
customers
- Must be a team player and enjoy working in a customer service
environment
- Good organizational skills
- Self-motivated and directed with an attention to
detailQualifications:
Other Information:
We are committed to creating a
diverse environment and are proud to be an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability, age, or veteran status.This client is a U.S.
government contractor with specific controlled-access facilities
that must register non-U.S. Persons; therefore, all visitors to
those facilities must declare their nationality and citizenship
upon arrival at, and before entering. Depending on the work
location, candidates selected to interview may be required to
complete 'Government Contractor Controlled-Access Facility
Questionnaire' before visiting the client facility.
Keywords: Greene Resources, Raleigh , IT Desktop Support Specialist, Other , Raleigh, North Carolina
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