Customer Care Associate - Remote (within US)

Company: Second Nature
Location: Raleigh
Posted on: June 24, 2022

Job Description:

Job DescriptionA little about Second NatureSecond Nature is a company dedicated to creating products that improve lives, the environment, and make life easier. We value the impact our employees bring to our organization and the skill sets they bring to the table are invaluable. When looking for new team members we search for the best of the best – a subject matter expert for each role we have. We trust our team to bring to the table their creativity and expertise to help growing Second Nature in becoming a household name.Job SummaryOur Customer Care Team responds in a positive, energetic and proactive way to questions, requests and concerns that come from current and prospective members.Daily responsibilities

• Communicate with customers via phone, email and chat.
• Document communications.
• Handle a queue of various order and subscription handling tasks.
• Document emergent problems, ideas and trends around Second Nature products and services.
• Advocate for members' needs with management.
• Project/admin work as assigned.Qualifications and Skills
  • Excellent written and verbal communication in English
  • Excellent, demonstrated customer handling skills
    • Kind and articulate
    • Sound the same on your 30th call of the day as on your 1st.
    • Retail or business customer experience required
    • 6+ months of contact center experience strongly preferred (more preferred)
      • Using CRM software such as ZenDesk or Salesforce.com
      • Ability to type 50 WPM
      • Good overall computer skills (Mac OS strongly preferred)
      • Startup mentality: self-starting, rapid learner, curious about the whole business
      • Comfortable with adapting to continuous growth Powered by JazzHR61oZwZKm1W

Keywords: Second Nature, Raleigh , Customer Care Associate - Remote (within US), Other , Raleigh, North Carolina