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Onsite Service and Wellness Advocacy Lead - St. Louis, MO

Company: Cigna Health and Life Insurance Company
Location: Raleigh
Posted on: June 24, 2022

Job Description:

Role Summary The Onsite Client Account Support Senior Analyst is an extension of the Client and Cigna Account Management Team. You play a critical role applying your relationship management, advocacy, service skills and wellness knowledge to develop a partnership with a key client. This role is vital to the success of the Client's well-being strategy to promote a culture of total wellness for all employees, retirees and their dependents. As our liaison, you will bring key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions to the Client that exceed service expectations to access care. A key focus of this role is building trust with the Client to assist their employees and retiree population in getting optimal care at the right time and in the right setting; thereby reducing their costs and the costs to the plan. This role is a vital extension and critically important member of the Client Benefit and Wellness Team. Duties & Responsibilities Deliver hands-on, dedicated, personalized support to the Client, their employees, retirees, and the Human Resource team You will provide education and guidance around plan offerings, benefit optimization, steerage, key well-being initiatives, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services (myCigna.com, incentives, discount programs, health savings account, etc.) Respond to employee and retiree inquiries, solve problems, and ensure client satisfaction with Cigna products and services Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees, including, but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc. Interact with provider offices to respond to employee billing issues, access to services, etc. Partner with the client on execution of their well-being strategies and initiatives Develops programs that create awareness, motivation and provides tools to employees that help them adapt and maintain a well-rounded healthy lifestyle Coordinate vendor involvement and participation in onsite well-being activities Partner with Cigna matrix partners on global service issues impacting the Client and customers Participate in new hire onboarding and open enrollment/health fair support as needed Perform general administrative duties as needed for incentive program and well-being activities Qualifications Minimum of 2-4 years of experience in health and wellness field Bachelor's degree in health education, health promotion, or related field required; CHES preferred Experience in a provider office setting preferred Experience in health education preferred Experience with direct member communication (written and verbal) Ability to work respectfully with people at all levels Experience conducting educational groups Highly skilled in making presentations and influencing others Excellent communication skills both verbally and in writing and Self-starter; able to work independently to get results Competencies Actively learns about the business to be able to perform more effectively Good at focused listening Ability to craft new and unique ideas Understands the cultures of organizations Breaks long term goals into components that can be discretely measured Focuses on engaging others in the course of delivering on goals Understands others' stylistic preferences and adapts approaches accordingly Overcomes roadblocks without being deterred by initial set-backs About Cigna Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make? Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna Health and Life Insurance Company, Raleigh , Onsite Service and Wellness Advocacy Lead - St. Louis, MO, Other , Raleigh, North Carolina

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