UX Researcher (Remote Friendly)
Company: Mission Lane
Posted on: June 24, 2022
Mission Lane is revolutionizing access to financial tools to
pave a clear way forward for millions of Americans on the path to
financial success. We strive to create solutions no one ever has
before, to redefine the financial industry for the better. Sound
like a mission you could get behind?
We're looking for a UX Researcher with B2C experience, qualitative
and quantitative research skills, and a knack for simplifying
complexity to join our Customer Experience Office (CXO).
This is a unique opportunity to contribute at a company that's on
the verge of becoming the household name in financial products for
the 50% of Americans who are not served by traditional financial
The impact you'll make:
You'll drive forward our mission of financial inclusion by helping
us meet our customers where they are, in order to bring
transparency and simplicity to their experiences with our products,
and empower them throughout the journey to financial success.
- Dive deep into the needs of current customers and the 100
million+ Americans who are currently underserved, with the aim of
building experiences that serve them better
- Collaborate closely with a team of designers throughout the
design process for new products and digital experiences - from
understanding customer needs to testing UX, UI, interaction, and
- Design and execute research plans, collaborating with
stakeholders to identify key questions and using the right balance
of qualitative and quantitative research methods to uncover key
- Synthesize and document findings for use by a variety of
stakeholders within the organization, empowering designers and
product partners make informed and customer-centric decisions
- Monitor our current experiences, leveraging attitudinal and
behavioral data to identify key insights and opportunities for
You'll thrive in this role if:
- You've been designing and conducting qualitative UX research
for B2C digital products and services for 2+ years.
- You understand how to monitor and extract actionable insights
from attitudinal and behavioral data.
- You're interested in and/or experienced with financial services
or serving underserved communities
- You're a strong collaborator and communicator.
- You're great at translating research into actionable artifacts
and insights for a variety of stakeholders.
- You've created impact through building deeper customer
- You're curious and an eager to grow.
- You enjoy being proven wrong if it means you learn something
You'll get bonus points for:
- SQL and Tableau experience
At Mission Lane, we're looking for people who have the courage to
take on new challenges. If you need accommodations to perform at
your highest potential throughout the application and/or interview
process, don't hesitate to reach out.
We're committed to ensuring our team members have balance in their
lives. Our comprehensive benefits package* provides the support you
need to thrive at work and at home.
- Work: An engaging culture with access to training programs and
- Life: Full health, dental, and vision benefits, Flexible
Spending Account (for medical and childcare expenses), paid
parental leave, and a 401k Company Match
- Balance: Generous PTO, flexible schedules, a Calm App
subscription, and more.
*Benefits may vary by location
More about Mission Lane:
Mission Lane is based in the U.S., with offices in Richmond,
Virginia & San Francisco, California. Founded in December 2018,
we've rapidly grown to almost 2 million customers.
It all started with a realization: nearly fifty percent of the
adult population in the U.S. doesn't have access to a clear line of
credit. And by "clear" we mean credit without crazy fees that only
increase debt. Most traditional credit card companies either
overlook or overcharge this group because they have less-than-prime
credit scores or no score at all. We decided this just wouldn't
We understand that everyone doesn't have the same opportunities. We
also know that everyone joins us at different stages of their
financial journeys. Providing access to clear credit was a critical
first step, but our work isn't done. We are actively developing new
products designed to meet our customers where they are, according
to their needs.
We get it - life happens . That's why Mission Lane is hard at work
paving a better way forward.
Just like for our customers, Mission Lane creates opportunities for
our employees to learn, grow, and prosper. We strive to create an
environment that brings out the best in everyone, everyday.
Mission Lane is an Equal Opportunity Employer committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to sex,
race, color, age, national origin, religion, physical and mental
disability, genetic information, marital status, sexual
orientation, gender identity/assignment, citizenship, pregnancy or
maternity, protected veteran status, or any other status prohibited
by applicable national, federal, state or local law.
Mission Lane is not currently sponsoring new applicant employment
authorization for this position. And please, no third-party
Keywords: Mission Lane, Raleigh , UX Researcher (Remote Friendly), Other , Raleigh, North Carolina
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