Service Coordinator

Company: Blake & Pendleton, Inc.
Location: Raleigh
Posted on: May 16, 2022

Job Description:

Job Description Blake and Pendleton, a large industrial sales company specializing in Compressed air sales and service is currently seeking a motivated Service Coordinator in our Raleigh, NC Branch office. The Service Coordinator will perform the following tasks: Responsibilities include but are not limited to: Answer all incoming service calls including customer requests for service and schedule and track technicians to maximize their operating efficiency and effectiveness. Maintain professionalism with customers and technicians at all times. Work close with Accounting Department process vendor and customer orders, ensure timely and accurate invoicing, etc. Dispatch technicians, notify customers, and generate work order documents as needed. Assign technicians to service tickets. Order and receive parts for jobs, replenishment of truck inventories, submit warranty claims and shipping parts. Earn Customer Loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Interact and communicate with Service Manager to assign/dispatch Field Technicians. Coordinate operations interaction with Parts and Acquisition, as necessary. Generate and interpret various assigned reports. Administrative and additional duties as deemed necessary by management Work as a collaborative team with Service and Corporate departments Qualifications: Three plus (3) years verifiable experience in administrative support Excel skills as well as proficient in a Windows based environment a must Excellent Customer Service Skills Excellent verbal & written communication skills Detail oriented Able to work independently and as a team player Organized, able to multitask Self-starter in a high paced work environment Work within established procedures and meet deadlines Experience with Compressor or other industrial sales/service is a plus- will train Blake & Pendleton offers an excellent and comprehensive benefit package. Wages are competitive and commensurate with skill level and experience. All applicants are subject to a pre-employment physical, drug screen, and background check. All interested, qualified individuals please send your resume in MS or PDF format Company Description We are one of the largest compressor distributors in the southeastern United States and a major supplier of compressed air and vacuum systems, pumping systems and related machinery to large industrial users. We have served the states of Georgia, Florida, Tennessee, Alabama, Mississippi and North Carolina for over 40 years, designing and installing custom air systems.

Keywords: Blake & Pendleton, Inc., Raleigh , Service Coordinator, Other , Raleigh, North Carolina