Service Coordinator
Company: Blake & Pendleton, Inc.
Location: Raleigh
Posted on: May 16, 2022
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Job Description:
Job Description Blake and Pendleton, a large industrial sales
company specializing in Compressed air sales and service is
currently seeking a motivated Service Coordinator in our Raleigh,
NC Branch office. The Service Coordinator will perform the
following tasks: Responsibilities include but are not limited to:
Answer all incoming service calls including customer requests for
service and schedule and track technicians to maximize their
operating efficiency and effectiveness. Maintain professionalism
with customers and technicians at all times. Work close with
Accounting Department process vendor and customer orders, ensure
timely and accurate invoicing, etc. Dispatch technicians, notify
customers, and generate work order documents as needed. Assign
technicians to service tickets. Order and receive parts for jobs,
replenishment of truck inventories, submit warranty claims and
shipping parts. Earn Customer Loyalty by effectively and
efficiently managing customer interactions, ensuring customer
satisfaction. Interact and communicate with Service Manager to
assign/dispatch Field Technicians. Coordinate operations
interaction with Parts and Acquisition, as necessary. Generate and
interpret various assigned reports. Administrative and additional
duties as deemed necessary by management Work as a collaborative
team with Service and Corporate departments Qualifications: Three
plus (3) years verifiable experience in administrative support
Excel skills as well as proficient in a Windows based environment a
must Excellent Customer Service Skills Excellent verbal & written
communication skills Detail oriented Able to work independently and
as a team player Organized, able to multitask Self-starter in a
high paced work environment Work within established procedures and
meet deadlines Experience with Compressor or other industrial
sales/service is a plus- will train Blake & Pendleton offers an
excellent and comprehensive benefit package. Wages are competitive
and commensurate with skill level and experience. All applicants
are subject to a pre-employment physical, drug screen, and
background check. All interested, qualified individuals please send
your resume in MS or PDF format Company Description We are one of
the largest compressor distributors in the southeastern United
States and a major supplier of compressed air and vacuum systems,
pumping systems and related machinery to large industrial users. We
have served the states of Georgia, Florida, Tennessee, Alabama,
Mississippi and North Carolina for over 40 years, designing and
installing custom air systems.
Keywords: Blake & Pendleton, Inc., Raleigh , Service Coordinator, Other , Raleigh, North Carolina
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