Correspondence Coordinator, Sr. - Remote
Company: Freedom Mortgage
Posted on: May 16, 2022
THIS POSITION CAN BE WORKED 100% REMOTE**
The Correspondence Coordinator, Sr. is responsible for the creation
and maintenance of machine-derived letters and some manual letters
for all Servicing lines of business, ensuring all required letters
and disclosures created by Freedom Mortgage Corporation are
appropriately maintained within the Servicing system of record.
Program selection criteria and loan scenarios for machine derived
letters using the Servicing system of record. Research and identify
alternative data and techniques for letter automation as needed to
ensure effective, timely, and required communication with the
Document and prioritize change management requests related to
regulatory requirements or business needs. Word with the line of
business, Legal and Change Management to ensure all documents
adhere to regulatory requirements and guidelines; i.e billing
statements, escrow analysis, etc
Coordinate and monitor changes with print vendor or Information
Technology - Manager to ensure that the letters trigger timely and
accurately. Responsible for managing and prioritizing each
programming request with print vendor based on information from the
line of business and Change Management.
Create detailed test cases and perform new and regression testing
for all statement/letter changes as well as monitor post
implementation to ensure data integrity.
Act as an administrator for the letter libraries by ensuring all
letters reflect production templates and in-flight revisions.
Responsible for managing 600+ Servicing letter templates. Provide
support for the lettering needs of each individual line of business
by reviewing their letter template requests, providing the data to
the print vendor, testing the various templates and data points as
they are programmed by the print vendor, and managing/maintaining
the letter libraries that house all of the letter templates in
Freedom's servicing portfolio. Serve as Subject Matter Expert for
servicing letters and data validation.
Coordinate large scale or annual projects; i.e. Year End, Annual
Privacy Notice Distribution, or Code Cross.
Determine best practices based on various letter requests and
scenarios received from the line of business. Add letters and
process controls to the Servicing system of record. Ensure the
correct data is triggered for the requested lettering
Manage monthly process reviews (audits and exams). Ensure decisions
made during the same follow all regulatory guidelines and do not
negatively impact lines of business. Review and process daily
control reports. Perform daily reconciliation of vendor produced
letters to confirm accuracy.
Maintain regular and punctual attendance. Comply with all company
policies and procedures.
BA Degree or two (2) to four (4) years related experience and/or
training; or equivalent combination of education and
Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since
grown into one of the largest and fastest-growing independent
full-service residential lenders in the country. Licensed in all 50
states, Washington D.C., Puerto Rico and the U.S. Virgin Islands,
Freedom Mortgage is the #1 VA and #1 FHA (government-insured)
lender in the U.S. in 2021, according to Inside Mortgage Finance
Our mission is to foster homeownership for all consumers across
America. Freedom Mortgage has approximately 13,500 employees
nationwide, proudly servicing 1.4 million homeowners.
Freedom Mortgage is one of the mortgage industry's largest
philanthropic supporters of the USO of Pennsylvania and Southern
New Jersey. Through Team Freedom Cares, the company's employee
engagement and philanthropic program, Freedom Mortgage also
supports many other philanthropic initiatives, including combatting
Freedom Mortgage was recently named a Top Workplaces USA 2022 (and
earned this honor in 2021). We have offices in suburban
Philadelphia and Fishers, IN, two regions where we were named a Top
Workplace multiple times! We also have large operating centers
countrywide, including Beaverton, OR; Boca Raton, FL; Columbia, MD;
Jacksonville, FL; Plano, TX; Tempe, AZ; Troy, MI and Woodbridge,
If you seek a vibrant work environment, a sense of community, top
training, opportunity for advancement, a comprehensive benefits
package, and reward and recognition program, look no further and
apply to join Freedom Mortgage today.
Freedom Mortgage Corporation is an Equal Opportunity Employer
committed to workforce diversity. Qualified applicants will receive
consideration without regard to age, race, color, religion, gender,
sexual orientation, national origin, or their status as a protected
veteran or an individual with disabilities. Local applicants
encouraged to apply. Employment contingent upon successful
completion of background investigation. We offer a smoke-free
workplace and a drug-free work environment. Our excellent benefits
package includes medical, dental, vision and 401(k). All resumes
are held in confidence. Only candidates whose profiles closely
match requirements will be contacted during our search. LENDER NMLS
ID 2767 For more information on Freedom Mortgage visit
www.FreedomMortgage.com or check us out on social media
Equal Opportunity Employer-
Keywords: Freedom Mortgage, Raleigh , Correspondence Coordinator, Sr. - Remote, Other , Raleigh, North Carolina
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