Jr. Client Onboarding Specialist - Remote

Company: SYVO
Location: Raleigh
Posted on: May 15, 2022

Job Description:

At SYVO, our client relationships are our top priority. We're looking for a dedicated and personable onboarding specialist to help set our customers up for success after signing on to our platform.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!
Daily and Weekly Responsibilities

Own and manage customer relationships from the point of sale through successful implementation.
Develop measurements to help understand the impact of successful implementation.
Create initiatives that help to drive successful product implementation.
Help the customer define their needs and manage their timeline toward seeing value.
Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
Respond to customer emails, chats, and calls regarding implementation.
Complete video and phone calls to ensure that customers are supported during the onboarding process.
Build content and resources for customers (and other organizations) to use for education and to drive rapid product adoption.
Be a Syvo expert and discuss or educate on any nuance of the product internally and externally.
Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
Create repeatable processes, resources, and frameworks to use when onboarding customers.
Successfully transfer your customer relationships to a customer success manager after onboarding.

Skills and Qualifications

Pleasant and straightforward phone and video manner.
Excellent written communication.
Technical knowledge of HTML and/or CSS are preferred but not required
Organizational skills - you'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized.
An understanding of market needs and current use cases of businesses using digital marketing
Strategically minded - you'll be helping customers come up with their overall strategy with our product!
Highly self-motivated and driven
The ability to shift priorities quickly when necessary.

Additional Information:

We offer a benefits package that includes: competitive salary, medical and dental insurance with employer contribution, vision, and paid time off.

Keywords: SYVO, Raleigh , Jr. Client Onboarding Specialist - Remote, Other , Raleigh, North Carolina