Service Planning Rep - Customer Support
Company: Toshiba Global Commerce Solutions
Location: Raleigh
Posted on: May 15, 2022
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Job Description:
Job Title:
Service Planning Rep I (MAINT-INCR-04202022-001)
Introduction:
The Service Planning Representative position is an operational role
responsible for providing technical analysis for leading edge
technology and support that extends to the end user environment for
Toshiba. This position is leveraged throughout the lifecycle of
products and customer agreements and includes engagement during the
sales and solutions process. The role requires a flexible work
schedule and off hours support of this technology.
This person will be focused on supporting OEM products in Toshiba
Maintenance Agreements and Opportunities and requires knowledge of
the retail environment and various store configurations. Technical
knowledge and leadership on products in retail client environments
is required; while an understanding of technical support, knowledge
of product and parts sourcing, repair methodologies, and repair
processes is preferred. This candidate will be provided training
and will be working with the customer, engineering teams,
suppliers, and procurement teams; a strong communications skill set
with customer experience is required.
Responsibilities:
Required Skills:
About the Company:
Toshiba Global Commerce Solutions is a dynamic billion-dollar
global company based in Research Triangle Park, NC, providing
retail store solutions to your favorite brands. Have you ever been
in a hurry and made use of the self-checkout at Lowe s Foods,
earned fuel rewards at Kroger, or just paid for purchases at
retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin
Klein, Boots, Cencosud, BJ s, or Costco? These are just a few
examples of our in-store solutions and impressive customer base
that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our
'Together Commerce' vision of a seamless two-way, participatory
shopping experience, let s get together to drive the new
economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary
and generous benefits package including the following:
EEO:
Toshiba Global Commerce Solutions is an equal
opportunity/affirmative action employer that evaluates qualified
applicants without regard to age, ancestry, color, religious creed,
disability, marital status, medical condition, genetic information,
military or veteran status, national origin, race, sex, gender,
gender identity, gender expression and sexual orientation or any
other protected factor. We also consider qualified applicants
regardless of criminal histories, consistent with legal
requirements.
Individuals who need a reasonable accommodation because of a
disability for any part of the employment process should email
...@Toshibagcs.com to request an accommodation.
DIVERSITY, EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our
people are an integral part to the success of our customers.
Furthermore, we re committed to Diversity, Equity, and Inclusion
for all our people as highlighted by our 5 Core Principles (Create
Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural
Engagement and Culture of Transparency). We re passionate about our
customers the retail industry and becoming a more responsible
company as we help create a brighter future. Associated topics:
front desk, help, network, support, support specialist, systems
administrator, technical, technician i, technician iv,
technology
Keywords: Toshiba Global Commerce Solutions, Raleigh , Service Planning Rep - Customer Support, Other , Raleigh, North Carolina
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