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Tech Support Specialist

Company: Prometheus Group
Location: Raleigh
Posted on: January 16, 2022

Job Description:

Job Summary
The Technical Support Specialist builds and maintains strong relationships with our customers and acts as the first point of contact when assistance is required. Ideal candidate is highly motivated, positive, organized, and eager to work directly with our clients daily in a fast-paced environment.

Responsibilities
Assist customers by answering questions via email and occasionally the phone
Resolve customer tickets through troubleshooting over remote screen-share meeting
Reproduce customer cases, detail the corresponding steps, and communicate tickets to development teams
Take ownership of acting as the technical liaison between customers and development teams
Keep outstanding customer cases updated and organized
Maintain an understanding of SAP PM and Prometheus Group software
Create and maintain technical documentation for new software features and products
Coordinate and manage customer upgrades to new versions of Prometheus Group software
Participate in new customer implementations

Skills and Qualifications
Patience and strong customer relations qualities
Desire to learn new technologies and concepts
Exceptional problem-solving skills
Ability to understand technical processes and terminology to convert into user-friendly language
Passion to work within a team setting as well as independently
Excellent verbal and written communication skills
Capability to adapt processes and operate under pressure
Bachelor's degree from accredited college or university
Professional experience in a customer or client-facing role is a plus
Experience with ERP systems is a plus

Company Overview:
Work Hard. Play Hard. Prometheus Group is a team made up of self-starters - a culture centered on being resourceful, accountable, and results-focused. At the heart of all we do is our drive and dedication to creating great products for our global customers! In joining the Prometheus family, you become a part of the largest global provider of comprehensive enterprise asset management software solutions that works to support the management life cycle for maintenance and operations.

Why PG?
Aside from being passionate about customers and tech, there are tons of reasons to be a part of a high growth, international software company. You get to work alongside a group of fun-loving, hard-working people who enjoy winning as a team! A few other perks of joining a magical team:
Excellent Working Environment
Casual Dress Code
Flex Fridays
Company Events
Career Progression

Benefits Overview:
We also offer an attractive benefits program to meet the diverse needs of our teammates:
Medical, dental, life and short-term disability coverage 100% paid for employee
Retirement Savings with Generous Company Match & Immediate Vesting
Half-Day Fridays
Generous Paid Time Off
Company Outings, Trips & Activities

Join one of the fastest growing tech companies in the state!
We are an equal opportunity employer and believe in welcoming people of different backgrounds, experiences, abilities, and perspectives; it is what makes Prometheus Group stronger.

Keywords: Prometheus Group, Raleigh , Tech Support Specialist, Other , Raleigh, North Carolina

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