Front Desk Clerk
Company: Concord Hospitality
Posted on: January 16, 2022
Front Desk & Guest Care
We are looking for people that have a passion to serve others!
Working at the front desk means you are at the hub of the hotel
with the most interaction with our guests. Your role is key to the
overall experience the guest will have. Your keen sense of being
proactive, responsive and caring will make all the difference. If
you enjoy engaging with others and have a winning personality and
high sense of responsibility - this role is perfect for you! We
have a great company culture at Concord Hospitality where everyone
is valued and treated with respect.
As a Front Desk Clerk or Guest Services Clerk you have the
responsible to give our guests the best hospitality experience they
can have by:
Assisting guests efficiently, courteously and professionally at all
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see
all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling
procedures as required by Concord
Handle guest mail and messages with respect to privacy and
Be knowledgeable of the hotel brand and various programs (travel
programs, special offers)
Be a great communicator to various departments and management on
guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members
needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. - Full-time associates are eligible to
participate in a comprehensive benefit package, which includes
medical/dental/vision plans, life insurance, ST/LT disability
options, 401K options, tuition assistance, discounted room rates at
Concord managed hotels, plus training & development and career
Our culture is based on our five Cornerstones and they are what we
consider our foundation: - Quality, Integrity, Community,
Profitability, and Fun. - It's important to us to provide a great
work environment for our associates and we strive to hire the BEST
associates in the market. At Concord, you can enjoy a culture where
you are valued and our Associate First policy is a way of life.
Utilize your hospitality talents with a Company that cares about
you and your development. We do many fun things on property to stay
engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make
sure we exceed our guests' expectations. If this is you, we want
you to contact us... Now!
If you are seeking a position where you can grow and be a part of a
fun team, this job may be your answer. We are proud to be an EEO
employer M/F/D/V. We maintain a drug-free workplace.
Keywords: Concord Hospitality, Raleigh , Front Desk Clerk, Other , Raleigh, North Carolina
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