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Dispatch Specialist I

Company: Analysts
Location: Raleigh
Posted on: January 16, 2022

Job Description:

ACS Solutions has an immediate need for a Customer Service Representative with experience in the any Industry. This is a 6 month contract opportunity and is located in NC. Our client is a leading telecommunications company.Please review the job description below:Top Skills:Customer service, dispatch, data entry, inbound calls, calls Key Responsibilities:

  • Utilize systems to monitor workflow and load the work to qualified technicians.
  • Evaluate and reassign work to available technicians as needed.
  • Work to monitor and regulate work volumes.
  • Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
  • Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
  • Ensure that service orders and repair tickets are processed accurately. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area.
  • High School, GED or equivalent education and relevant experience. 3+ years of related experience. If it creates an interest for you, please email me the latest copy of your resume, through this posting.Thanks and regards,Anita SharmaTeam Recruitment. ABOUT ACS Solutions.ACS Solutions is a global provider of information technology solutions, talent solutions and workforce management services. Our Industry vertical based domain expertise, passion for innovation, combined with the power of technologies in cognitive sciences, cloud computing, data sciences, product engineering, robotic process automation, machine learning, and block chain, helps clients envision, build and run their businesses more efficiently. Headquartered in the US, ACS Solutions has grown to over $1.2 BN.ACS Solutions is a Certified MBE by the Georgia National Minority Supplier Development Council. ACS solutions has multiple subsidiaries, each focused on the unique area of business:
    • Analysts international Corporation (Staff Augmentation Services)
    • The Ascent Services Group Inc. (Life Sciences Talent Solutions)
    • HireGenics, (Payrolling, IC Compliance, & MSP Services)
    • DATA Inc. (Information Technology- staffing) Recent Awards and Recognitions:
      • 6th largest IT staffing firm in the US. (Staffing Industry Analysts (SIA) 2019)
      • Largest Minority IT Staffing Firm in the US. (SIA 2019)
      • ClearlyRated - 2020 Best of Staffing award winner for providing remarkable service quality to our clients. This is our ninth consecutive win. IT and Industry certifications:
        • Microsoft Gold Partner: Application Development, Cloud Platform, Data Analytics, Data Center, DevOps, Data Platform
        • AWS Managed Services Partner
        • Google Cloud Partner
        • ISO 27001:2013 Certified for Data Security
        • ISTQB Gold Partner
        • ISMS (ISO 27001:2017)
        • SOC2 Type II Compliant

Keywords: Analysts, Raleigh , Dispatch Specialist I, Other , Raleigh, North Carolina

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