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ServiceNow Specialist (remote)

Company: BlueVoyant
Location: Raleigh
Posted on: January 16, 2022

Job Description:

BlueVoyant is seeking an experienced ServiceNow Specialist with a technical background specializing in ServiceNow implementation and maintenance to join a rapidly expanding managed security service team delivering world-class security operations center (SOC) services. This role is responsible for participating in BlueVoyant's implementation of ServiceNow and ongoing management.

In this position, you'll be expected to implement our ServiceNow strategy working closely with several highly experienced ServiceNow engineers. This role requires a deep expertise in ServiceNow and ideally knowledge in security technologies like SIEM and EDR. You will work closely with product management, operations, and customer success teams to develop and maintain ServiceNow for case management, SOC workflows and related integrations with client ticketing systems.

Qualifications for the Role:
Hands-on experience implementing and maintaining ServiceNow.
Experience creating and maintaining advanced routing, client contact escalation, and multi-tenancy
Experience with case management, automations and workflows consistent with common ServiceNow modules deployments.
Knowledge and experience with a variety of security products and tools such as Splunk, Azure Sentinel, Microsoft Security Tools, Crowdstrike, Carbon Black, Tenable, etc...is desirable, but not required
Hands-on experience with API integration across applications, networks, and cloud environments.

Job Responsibilities:
Customize ServiceNow applications and facilitate development and rollout of new applications and workflows with minimal business impact
Focus on key ServiceNow applications including case management, configuration management database, knowledge base, workflows and reports
Working knowledge of the concept of spokes and integration into other ITSM platforms, customer owned.
Work with ServiceNow integrator to ensure requirements and deliverables are met
Build on top of the deliverables assigned to the integrator including building additional case management templates, modifications to existing templates, migrating of existing workflows developed in other systems into ServiceNow, maintaining and updating the configuration management database (CMDB), and knowledge base.
Translate business requirements in the form of user-stories (JIRA's), into application specifications
Work closed with product management, operations and customer success teams to flesh out and implement requirements
Ensure the latest release of ServiceNow is implemented in a timely manner with minimal business impact
Maintain and provide continuous improvement of ServiceNow modules, applications, and workflows
Identify and document best practices related to ServiceNow development and core modules
Collaborate with Engineering and DevOps engineers on automation and integration within the ServiceNow platform and with core systems related to Security Operations Center
Develop and maintain custom integrations between ServiceNow and third-party applications and services such as Salesforce, Splunk, various EDR security products and proprietary services via API.
Provide feedback to peers, managers, and key stakeholders related to development activities and backlog

Qualifications / Knowledge & Experience:

Education
Bachelor's Degree in computer science or related discipline/experience

The following certifications are highly desired:
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist (IT Service Management/Customer Service Management/Project Portfolio Management)
ITIL Foundations

Experience
3 + years of work experience in enterprise ServiceNow environment

Technical Skills
High level proficiency in ServiceNow and related business process automation
Hands-on experience in JavaScript as it relates to ServiceNow
Working knowledge in one or more of the following areas:

--- Scripting (PowerShell, Groovy, Bash, or Python)

--- RESTful APIs

--- Automated processing & parsing of emails

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant's highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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Keywords: BlueVoyant, Raleigh , ServiceNow Specialist (remote), Other , Raleigh, North Carolina

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