Cloud Support Tech 1/VDI Support
Posted on: January 16, 2022
The end client is unable to sponsor or transfer visas for this
position; all parties authorized to work in the US without
sponsorship are encouraged to apply.
A Technology Company is seeking a Cloud Support Tech 1/VDI Support
in Raleigh, NC OR Irvine, CA.
Comfortable working a weekend shift. Shifts range from Tues-Sat or
Wed-Sunday with two consecutive days off. These are day shift
hours; start time could be anytime between 7AM-10AM EST. (7AM for
EST and 10AM for PST)
Skills & Requirements
- Maintain multiple customer environments.
- Work 40+ hours a week. (Support is 365/24x7)
- Update and Manage case backlog based on internal policies.
- Crisis Management - Identify any high priority issues, escalate
to next level, and run incident management process.
- Provide a Customer-First experience while utilizing phones and
email to manage cases.
- Work cohesively with team as well as all divisions of company.
- Act as frontline and receive incoming calls from the support
- Preform Level 1 troubleshooting on live calls and create cases
with complete problem description and customer details
- Resolve P3 & P4 monitoring alerts using detailed process
- Resolve basic customer requests such as adding or deleting users
using detailed process guidelines
- Update cases with Technology, Sub-technology and Problem code to
facilitate proper queue routing.
- Be able to listen to, accept, and follow direction from more
You will be working with a professional recruiter who has intimate
knowledge of the Information Technology industry and market trends
. Your Hays recruiter will lead you through a thorough screening
process in order to understand your skills, experience, needs, and
drivers. You will also get support on resume writing, interview
tips, and career planning, so when there's a position you really
want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new
Visit the Hays Career Advice section to learn top tips to help you
stand out from the crowd when job hunting.
Hays is an Equal Opportunity Employer.
Drug testing may be required; please contact a recruiter for more
information. #1123719by Jobble
Keywords: Hays, Raleigh , Cloud Support Tech 1/VDI Support, Other , Raleigh, North Carolina
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