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Strategic Solution Architect - Middle Revenue Cycle (Remote)

Company: Olive
Location: Raleigh
Posted on: January 16, 2022

Job Description:


Olive's AI workforce is built to fix our broken healthcare system by addressing healthcare's most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive's vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

As Olive continues to blaze a trail in AI and automation programs and solutions in the healthcare space, we are growing our team of Strategic Solution Architects to drive solution identification, design, feasibility, business impact, and value story. Strategic Solution Architects play a key role in establishing our customer partnerships during the tail end of our sales pursuits and ensuring we start our implementations from a strong foundation. Our SSAs typically have subject matter expertise in one or more key functional areas across the provider healthcare landscape such as, front-end/back-end revenue cycle, patient access, pharmacy administration, supply chain, EMR/ERP platforms, integration technology and others. This role will be part of the Strategic Assessment Team, within the Customer Experience Team.

The Strategic Assessment Team also serves as the bridge between sales and delivery. You will share the framework for program governance, set expectations for system access, identify key points of contact on the customer side, and help finalize the detailed requirements and design before transitioning the account to the Customer Experience implementation teams.

Strategically lead Olive Assessments to identify the best opportunities for customers and Olive from a automation design standpoint
Collaborate with the sales team to support candidate processes for automation (CPA) ROI calculations for impacts related to cost, revenue, compliance, and other strategic value.
Support Olive Assessments with data gathering and analysis to ensure the appropriate areas of opportunity are targeted, including analysis of denials, write-offs, A/R and other key data elements
Continued development of Olive's standard data requests and assessment approach with the goal of improving efficiencies in prospecting and securing positive outcomes
Lead and prepare for customer interviews during assessments and automation prospecting conversations
Consult with customers to fully understand business scenarios with a focus on understanding of changes to impacted business processes, guiding and advising customers through additional changes to their organization outside the immediate solution. Such as changes to internal job descriptions, repurposing of staff, change management and standardization efforts required, etc.
Partner with customers to develop detailed business requirements and to explore available solutions to drive business value through technology
Work with Technical Architect to effectively navigate hosting, infrastructure, VM, credential and security conversations during program initiation
Identify and develop solutions, both operational and technical, that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution.
Communicate with internal and customer team members. Works to influence team members regarding solution design, process and/or approaches.
Work with the Performance Improvement Team to support AlphaSite teams in creating standard perpetual impact models for automation use cases, including justifiable business cases to be taken for customer approval
Keep internal stakeholders and the executive leadership team informed of assessment and pursuit status and key issues that may impact the assessment
Collaborate internally with all levels of the revenue organization - Chief Revenue Officer, Executive Directors, Strategic Account Leads, Customer Program Executives, Program Managers, and Solution Architects
Provide marketing with new data trends from our customers that highlight the impact automation is having for specific candidate processes for automation (CPAs)
Work with the Customer Experience implementation teams to transition customer context and relationships seamlessly into the implementation cycle

Bachelor's degree or equivalent professional experience managing healthcare, technology and/or software engineering projects
6+ years of experience with analyzing and synthesizing quantitative and qualitative information, forming opinions with corresponding recommendations, and presenting the results to key stakeholders internally and externally
4+ years of relevant middle revenue cycle operations experience and the ability to champion, communicate, and execute revenue integrity objectives, to identify areas for process improvement in current business processes and effectively communicate and execute these solutions
Exceptional knowledge of hospital charging and billing functions
Experience in healthcare administrative workflow redesign (ensuring revenue/charging processes are appropriate and maximized)
Baseline knowledge of relevant key performance indicators (e.g., secure rates, denial rates, agings, collection rates, write-off rates, credits, etc.)
Experience with measurement modeling - understanding of provider-side P&L impacts and operational KPI
Experience working with organizations on leading EMR / ERP platforms (Epic, Cerner, Allscripts, MEDITECH, Oracle, Workday)
Expert experience understanding and documenting customer requirements and specifications
Strong cross-team communicator
Ability to stay organized and work independently with moderate supervision in a fast paced, high-growth organization
Comfortable suggesting internal areas for improvement and willingness to lead improvement initiatives
Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
Strong analytical and facilitation skills with the ability to interpret and anticipate customer needs in order to develop clear and attainable goals, objectives and execution of project plans
Strong self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
Outstanding team player with the ability to coordinate people and activities across multiple functional areas
Ability to travel 50-75% of the time (travel requirements will vary based on volume of assessments, focus areas, and other factors)
Position is remote and living location is flexible when not traveling to customer sites for assessments

At Olive, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community - to apply for our available positions, even if they don't necessarily check every box on the job description.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.


We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to work. From retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow Olivians, we make sure to take care of our own.
Health, Dental, and Vision insurance that starts on your first day at Olive with 100% of premiums covered for team members and 75% covered for dependents
Monthly Grid stipend to cover work related expenses
Unlimited PTO
EAP/Mental health resources
Getaways by Marriott Bonvoy
Family-building and fertility support via Kindbody
12 weeks of parental leave
401(K) match
Wellness program
Stock Options

Keywords: Olive, Raleigh , Strategic Solution Architect - Middle Revenue Cycle (Remote), Other , Raleigh, North Carolina

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