Site Integration Specialist - Fully Remote

Company: Sierra Interactive
Location: Raleigh
Posted on: January 15, 2022

Job Description:

About Us

Sierra Interactive builds tools for real estate professionals to grow their businesses. As a tech startup that's been around for 10+ years, our customers rely on our products as an essential part of their day-to-day operations. These clients keep us in business, and we're committed to providing new clients with an efficient and engaging on-boarding process.

About You

As a site integration specialist, you will help us manage a healthy and continually growing client base and learn the inner ecosystem of real estate technology and lead generation.

To be successful in this role, you will need strong communication skills, a solid background in technology, and an eye for design. You will understand how to troubleshoot issues and provide creative solutions to unique problems. You should be exceptionally well-organized, results-focused, and goal oriented with a strong attention to detail.

Description / Job Function

This is a full-time, fully remote position.

Your primary role will be supporting the project management team. You will follow an established build-out process designed to fulfill the initial launch of client websites and Customer Relationship Management (CRM) services. You will manage relationships with our clients, acting as a liaison between our clients and other members of our team.

In this role, you will use our proprietary software platform to:
Build relationships with clients and guide them through the site setup, enhancement, and launch processes
Initialize, enhance, and launch websites
Assemble a design package, including all assets needed for a site build out
Select and edit images
Update existing settings and client sites
Create location-based searches and site pages based on those searches
Additional site content build-out as assigned
Test and verify website changes
Anticipate and troubleshoot issues with sites and tools
Communicate escalated issues
Perform research to determine possible solutions in order to select the best solution for a specific problem
Identify areas for improvement in the tools, processes and system-at-large

Requirements

You're ready to contribute to the work and culture of a growing tech startup, in that:
You're a self-starter who works well on a team
You're organized and able to juggle multiple priorities at one time. You have the ability to switch gears quickly and re-adjust your focus as needed.
You possess strong organizational, time management, and multi-tasking skills
You have a high level of digital literacy including Office suite, web technologies, image manipulation, and cloud services
You're excited at the prospect of mastering a subject and working in it day to day
Your writing skills are top notch. You have an engaging, conversational style and a solid grasp of grammar.
You've earned a high school diploma / GED or have equivalent work experience

As a bonus (though not required):
Some knowledge of real estate (MLS, terminology, regional differences)
Prior web development experience (basic HTML and JavaScript)
BA/BS a plus - current students will be considered
Good understanding of North American geography
Past experience working remotely

Benefits

Starting pay for this role is between $35k and $42k per year, depending on experience. Benefits are available contingent upon completion of a 30 day on-boarding period and include:
Paid holidays and paid time off
Excellent medical, dental, and vision coverage. Full cost covered for employee, and option to add spouse / partner and dependents.
Matching 401k retirement plan contributions (up to 4% employer match)

Something else that's important to you? Talk to us. We're flexible and committed to providing a healthy work environment where great people can thrive.

Keywords: Sierra Interactive, Raleigh , Site Integration Specialist - Fully Remote, Other , Raleigh, North Carolina