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Program Assistant

Company: Wake County
Location: Raleigh
Posted on: November 22, 2021

Job Description:

What You'll Be Doing Wake County Economic and Social Services provides services such as Food and Nutrition Services (FNS), Family and Children's Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF) and Child Care Subsidy (CCS). Program and Staff Development is a Division within Economic Services and consists of the following units: NC Fast On-Site Support, Trainers, Quality Control, Hearings and Appeals, Onboarding and IT Security. We are seeking a Program Assistant to join our team! The Program Assistant provides programmatic support for the Program and Staff Development team within the Economic and Social Services Division. The primary duties include, facilitating and coordinating the Local and State Hearings and Appeals process, assisting with security officer duties, onboarding new hires, and providing support during audits and monitoring visits. Essential functions include the following: * Scheduling conference rooms and creating the monthly hearing rotation calendar * Swearing in clients * Submitting decision letters, creating hearing packets and faxing them to the state * Updating a Lotus Notes database with information about hearings * Troubleshooting cases to determine root cause of issues and tracking statistics * Training employees on the hearing and appeals process and preparing for training classes; and providing assistance in developing training aids as needed * Acting as a liaison with other program areas, departments or agencies to ensure effective integration and distribution of information * Investigating and resolving complaints and drafts correspondence and reports NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) after accepting your position with Wake County Health and Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Health and Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours. About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) * Associate's degree in Business Administration, Office Administration or related field * One (1) year of experience providing administrative support * Equivalent education or experience is accepted Beyond the Basics (Preferred Education and Experience) * Two years (2) or more of experience working within a State or County Department of Social Services providing support to Economic Assistance Programs * Experience facilitating the Hearings and Appeals process * Experience in a legal, judicial or government environment * Bachelor's degree * Strong experience with business writing and verbal communication, Microsoft Office Suite * Ability to excel in a fast-paced deadline-driven environment * A notary is preferred but not required How Will We Know You're 'The One'? * Caseworker with program policy knowledge in FNS, FCMA, AMA, WF, Child Care Subsidy or Energy * Excellent organizational skills * Ability to plan ahead and ensure deadlines are met on time * Excellent communication skills verbal and written * Advanced skills in the use of Microsoft Office Suite and proficient using a PC * Exceptional time management skills * Experience onboarding new hires * Knowledge with processing help desk tickets * Must be a team player with exceptional interpersonal skills and accountable for the outcome of your work About This Position Location: Human Services Center Somerset Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:00 am -5:00 pm Hiring Range: $17.49 - $23.60 commensurate with education and experience Posting Closing Date: 7:00 pm on 11/26/2021 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Keywords: Wake County, Raleigh , Program Assistant, Other , Raleigh, North Carolina

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