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Security Services - Garage Facilitator

Company: IBM
Location: Knightdale
Posted on: November 22, 2021

Job Description:


Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!

Your Role and Responsibilities

The Security Services Garage Facilitator will be responsible for preparing the team for the Garage Sessions with clients, conducting meetings with clients and IBM experts to ensure successful execution and conducting Garage Sessions with clients in such a manner that enables concrete outcomes and value to IBM and our clients. This role acts as a leader, navigator and diplomat to steer a group of people to achieve their meeting goals. The Garage Facilitator extracts the collective insight, knowledge, wisdom and experience of the group and use it to meet the goals of the garage sessions.

This domain includes driving the garage agenda within the respective competency segment, such as, Security Strategy, Identity and Access Management, Threat Management, Cloud Security and OT Security as well as others as they are developed. The Garage Facilitator is the Garage Team leader who is responsible for determining the appropriate IBM and client participants, setting the agenda for the session and understanding which facilitation tools (mural, Trello, etc.) to utilize and leverage. They are required to have an in-depth understanding and business acumen of the client's respective industry as well as the client's business goals and objectives. This would include leading multi-disciplined teams, and integrating products and services required to facilitate a complete meeting for the client.

The Garage Facilitator must be able to demonstrate a deep understanding of facilitation skills, ability to listen and extract information from meeting participants and lead a meeting over several day span while keeping participants engaged and contributing to each exercise. The Garage Facilitator must have excellent organizational and planning skills as well as the ability to translate and connect issues communicated by the client to solutions that can be answered by the IBM Security portfolio.

The ideal candidate will be able to have strong collaboration and co-creation skills along with the ability to document and understand the Industry POV as well as the POV of the respective client in their journey to improve their security posture and maturity. In addition, the ideal candidate with display the following traits: Listen first - Be problem driven and not solution or technology driven; ability to connect the dots between disparate thoughts across business and technology domains; have "Innovation DNA" and not be attached to the status quo. Be willing to test new approaches, to accept failure as a way to learn and improve; and delight the client with an amazing experience.


Required Technical and Professional Expertise

At least 3 years of experience in a facilitator or related role

At least 5 years of experience working in projects related to Garage or Design Thinking

At least 1 year of experience working across diverse teams to facilitate solutions

Experience using tools and techniques (Mural, Trello, etc.)

Readiness to travel 25% annually

Preferred Technical and Professional Expertise


About Business Unit

IBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

--12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

--World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

--Well-being programs to support mental and physical health.

--Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

--Select educational reimbursement opportunities.

--Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

--Giving and volunteer programs to benefit charitable organizations and local communities.

--Discounts on retail products, services, and experiences.

This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: IBM, Raleigh , Security Services - Garage Facilitator, Other , Knightdale, North Carolina

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