Security Services - Garage Facilitator
Posted on: November 22, 2021
Client Technical Specialists (CTP) are the technical experts and
advisors to clients, IBM sales teams and/or IBM Business Partners.
As a CTP you understand the client's business requirements,
technical requirements and/or competitive landscape. You apply your
business insights, build and maintain client relationships,
incorporate hardware, software and services into client-valued
solutions and ensure client readiness for the implementation of
technical solutions. This is an opportunity to shape the future for
both IBM and its clients. Start your journey now!
Your Role and Responsibilities
The Security Services Garage Facilitator will be responsible for
preparing the team for the Garage Sessions with clients, conducting
meetings with clients and IBM experts to ensure successful
execution and conducting Garage Sessions with clients in such a
manner that enables concrete outcomes and value to IBM and our
clients. This role acts as a leader, navigator and diplomat to
steer a group of people to achieve their meeting goals. The Garage
Facilitator extracts the collective insight, knowledge, wisdom and
experience of the group and use it to meet the goals of the garage
This domain includes driving the garage agenda within the
respective competency segment, such as, Security Strategy, Identity
and Access Management, Threat Management, Cloud Security and OT
Security as well as others as they are developed. The Garage
Facilitator is the Garage Team leader who is responsible for
determining the appropriate IBM and client participants, setting
the agenda for the session and understanding which facilitation
tools (mural, Trello, etc.) to utilize and leverage. They are
required to have an in-depth understanding and business acumen of
the client's respective industry as well as the client's business
goals and objectives. This would include leading multi-disciplined
teams, and integrating products and services required to facilitate
a complete meeting for the client.
The Garage Facilitator must be able to demonstrate a deep
understanding of facilitation skills, ability to listen and extract
information from meeting participants and lead a meeting over
several day span while keeping participants engaged and
contributing to each exercise. The Garage Facilitator must have
excellent organizational and planning skills as well as the ability
to translate and connect issues communicated by the client to
solutions that can be answered by the IBM Security portfolio.
The ideal candidate will be able to have strong collaboration and
co-creation skills along with the ability to document and
understand the Industry POV as well as the POV of the respective
client in their journey to improve their security posture and
maturity. In addition, the ideal candidate with display the
following traits: Listen first - Be problem driven and not solution
or technology driven; ability to connect the dots between disparate
thoughts across business and technology domains; have "Innovation
DNA" and not be attached to the status quo. Be willing to test new
approaches, to accept failure as a way to learn and improve; and
delight the client with an amazing experience.
Required Technical and Professional Expertise
At least 3 years of experience in a facilitator or related role
At least 5 years of experience working in projects related to
Garage or Design Thinking
At least 1 year of experience working across diverse teams to
Experience using tools and techniques (Mural, Trello, etc.)
Readiness to travel 25% annually
Preferred Technical and Professional Expertise
About Business Unit
IBM's Cloud and Cognitive software business is committed to
bringing the power of IBM's Cloud and Watson/AI technologies to
life for our clients and ecosystem partners around the world. IBM
provides you with the most comprehensive and consistent approach to
development, security and operations across hybrid
environments-with complete software solutions for business and IT
operations, development, data science, security, and management.
Our experts and software capabilities help organizations develop
applications once and deploy them anywhere, integrate security
across the breadth of their IT estate, and automate operations with
management visibility. With IBM, you also have access to new skills
and methods, governance and management approaches, and a deep
ecosystem of industry experts and partners.
This job requires you to be fully COVID-19 vaccinated prior to your
start date, where legally permissible. Proof of vaccination status
will be required. If you are unable to be vaccinated due to
medical, pregnancy or religious reasons, we offer accommodations in
accordance with applicable law.
Your Life @ IBM
What matters to you when you're looking for your next career
Maybe you want to get involved in work that really changes the
world? What about somewhere with incredible and diverse career and
development opportunities - where you can truly discover your
passion? Are you looking for a culture of openness, collaboration
and trust - where everyone has a voice? What about all of these? If
so, then IBM could be your next career challenge. Join us, not to
do something better, but to attempt things you never thought
Impact. Inclusion. Infinite Experiences. Do your best work
IBM's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve
business, society and the human condition, bringing the power of an
open hybrid cloud and AI strategy to life for our clients and
partners around the world.
At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for
you to join us on our journey to being a responsible technology
innovator and a force for good in the world.
IBM offers a wide range of resources for eligible IBMers to thrive
both inside and outside of work. In addition to a competitive
benefits program consisting of medical and life insurance,
retirement plans, and time off, eligible employees may also have
--12 weeks of paid parental bonding leave. Family care options are
also available to support eligible employees during COVID-19.
--World-class training and educational resources on our
personalized, AI-driven learning platform. IBM's learning culture
supports your restless attitude to grow your skills and build the
depth and scale of knowledge needed to achieve your career
--Well-being programs to support mental and physical health.
--Financial programs that empower you to plan, save, and manage
your money (including expert financial counseling, 401(k), IBM
stock discount, etc.).
--Select educational reimbursement opportunities.
--Diverse and inclusive employee resource groups where you can
network and connect with IBMers across the globe.
--Giving and volunteer programs to benefit charitable organizations
and local communities.
--Discounts on retail products, services, and experiences.
This position is eligible for participation in an IBM sales
incentive plan. Actual incentive opportunity will be based on
performance and the eligible Target Incentive, as addressed in the
applicable plan, all of which is subject to change.
We consider qualified applicants with criminal histories,
consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or
in the future. Therefore, in order to be considered for this
position, you must have the ability to work without a need for
current or future visa sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to
be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, pregnancy, disability, age,
veteran status, or other characteristics. IBM is also committed to
compliance with all fair employment practices regarding citizenship
and immigration status.
Keywords: IBM, Raleigh , Security Services - Garage Facilitator, Other , Knightdale, North Carolina
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