IT Platform Operations Manager
Company: American Red Cross
Posted on: October 14, 2021
By joining the American Red Cross you will touch
millions of lives every year and experience the greatness of the
human spirit at its best. Are you ready to be part of the world's
largest humanitarian network?
The work location for this exciting opportunity is virtual. The
selected candidate will work 100% remotely from home and can be
located anywhere in the United States with a preference to work
East Coast hours for 8am EST meetings with offshore teams.
The American Red Cross seeks a creative and energetic IT Platform
Operations Manager to join our Fundraising & Marketing Technology
Group (FMTG) in supporting applications that help to deliver ARC's
mission to "prevent and alleviate human suffering in the face of
emergencies by mobilizing the power of volunteers and the
generosity of donors." We accomplish this primarily through
public-facing applications at RedCross.org and Redcrossblood.org,
an internal gift management platform, as well as several other
business systems tied into a corporate intranet called The
Top candidates for this role will have recent significant
experience with a recognized brand as a hands-on IT Platforms
Operations Manager supporting large-scale commerce and/or content
management platforms, and their end-users.
Under supervision of the Senior Director, IT Platform
Operations, you will:
• Provide leadership in establishing, evolving, and operating a
metrics-driven, framework-based, global IT operation supporting
FMTG's "Run the Business" needs.
• Establish key performance indicators and service level agreements
for continually improving the performance of IT operations.
• Lead collaboration with other IT groups to coordinate continual
• Ensure customer focus and satisfaction amongst business users,
product/product development, security, and infrastructure areas.
Acting as a customer advocate, frequently communicating, and
engaging the "voice of the customer" and managing customer
expectations as well as providing meaningful, actionable analysis
of operations data
• Research and recommend innovative IT solutions to improve
efficiency and reduce operational costs.
• Lead issue resolution and Incident Management activities as
delegated by team leadership.
• Provide leadership, decision-making support and direction in a
matrix environment to ensure reliable operation of FMTG
• Liaise with offshore team and clients for resolving technical
dependencies, issues, and risks.
• Provide on-call support when necessary.
• Rotate schedule with others for off-hours coverage.
Qualified candidates must be authorized to work in the United
States. The American Red Cross does not sponsor employment
To qualify, you must have:
• 7+ years of work experience in an environment operating
e-commerce and/or content management platforms for a recognized
• Bachelor's degree in Computer Science, or another related field
or its equivalent.
• Have exceptional interpersonal, communication and organizational
skills, and be able to collaborate effectively within a diverse
corporate and client environment.
• Have technical skills that allow you to quickly learn and
understand the technical aspects of our platforms:
o Adobe Experience Cloud
o Custom .NET applications
o Custom JAVA/spring micro-services
o AWS and/or Azure
• Demonstrate experience in Program Management, leading concurrent
complex cross functional programs and influencing senior
• Be able to analyze data, set priorities, and shape results in a
• Self-started, self-driven, problem solver with strong ownership
• Possess the ability to adapt fluidly and manage tense
Nice-to-have experience that would put you at the top of the
• 3+ years of work experience supporting Adobe Experience Cloud
o Adobe Experience Manager
o Adobe Analytics
o Adobe Target
o Adobe Campaign
• 3+ years of work experience supporting custom .NET
• AWS Certified Cloud Practitioner or Microsoft Certified: Azure
Fundamentals, or better.
• Significant experience with instrumentation tools such as New
Relic, Prometheus or similar.
Essential Functions/Physical Requirements: Depending on
work assignment, may require ordinary ambulatory skills sufficient
to visit other locations; or the ability to stand, walk and
manipulate (lift, carry, move) light to medium weights of up to 20
pounds. Requires good hand-eye coordination, arm, hand and finger
dexterity, including ability to grasp, and visual acuity to use a
keyboard, operate equipment and read technical information. Overall
mobility is essential. May include sitting for long periods of
time, driving a vehicle and working under challenging
Work Conditions: Work is performed indoors with some
potential for exposure to safety and health hazards related to
emergency services relief work. May travel and participate in
meetings and conferences throughout chapter jurisdiction, state and
Red Cross system. Because the Red Cross is a disaster response
organization, staff may be asked to be on 24-hour call during
period of major disaster.
For those candidates located in Colorado, the salary range
for this position is: $115K - $130K +/- annual salary. We do not
offer bonus pay for this role. Note that the American Red Cross
sets salary ranges aligned to a specific geographic location in
which the job or employee resides. The stated salary range in this
posting is an average and may not be reflective of your individual
circumstances. We will review specific salary information at the
time of phone screening based upon your location.
The American Red Cross is a diverse nonprofit organization
that creates a culture of collaboration and team spirit. We offer
our employee's a competitive salary, wide range of generous
benefits including health, dental, vision, life and disability
insurance; flexible spending accounts; 401K retirement plan with
match; paid time off, holidays and floating holidays. Also, we
encourage professional development and provide growth
opportunities. To be considered for this position, please visit
www.redcross.org/jobs to apply.
Apply now! Joining our team will provide you with the
opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to sex, gender identity, sexual
orientation, race, color, religion, national origin, disability,
protected veteran status, age, or any other characteristic
protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross
volunteers, who represent more than 90 percent of our workforce to
help prevent and alleviate human suffering. You can make a
difference by volunteering in a position that appeals to you and
allows you to use your unique skills and talents. The Red Cross
relies on generous volunteers who give their time and talent to
help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our
most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of
Keywords: American Red Cross, Raleigh , IT Platform Operations Manager, Other , Raleigh, North Carolina
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