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Vertical Solutions Marketing Manger - Healthcare

Company: Avaya
Location: Raleigh
Posted on: October 13, 2021

Job Description:

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


We are looking for a Vertical Solutions Marketing Manager to drive marketing activities across the Healthcare sector for both providers and payers.  This is a full time position with standard working hours and the ability to work remotely.  Applicants must be located within the United States and this role is not eligible for sponsorship.  20% travel will be required.  You will be responsible for solution messaging and positioning, thought leadership, and solutions enablement for the above vertical, targeting global enterprise and partner segments.  Working in conjunction with a large global cross-functional team across marketing (brand, lead generation, PR, web, event, social, creative, etc.), solutions marketing and the global sales organization, you will help execute the global go-to-market strategy for key Enterprise verticals.

For this role, you must be both a creative and quantitative thinker.  This person should also have a strong understanding of cloud, contact center, UC and collaboration solutions including digital, artificial intelligence and analytics. 





  • Research, understand and verify trends, requirements and opportunities that are top of mind in this area, and align this to how Avaya can assist in terms of addressing these trends, requirements and opportunities. 
  • Define the target market and the persona of key decision makers and influencers (CEO/CMO/CIO/CTO, Line Decision Maker) in these industries, with a special focus on executive audiences.
  • Define and develop industry relevant positioning and messaging to position and promote Avaya thought leadership, relevance, and propositions, across various buyer personas, in order to build relationships, expand market share, and generate value-add business.  This includes developing compelling assets such as presentations, demo storyboards, thought leadership assets such as videos, e-books, research, blogs, webinars, and more
  • Help develop a core team of active, recognized, respected, ‘on-message’ CX thought leaders in market, support sales win high value, complex and highly competitive deals, and promote Avaya thought leadership and relevance with customers, media, analysts, consultants, etc. 
  • Work with solutions enablement to ensure sales and partners are able to articulate the messaging and positioning, in order to build relationships, engage the customer and identify opportunities for further development. This includes developing sales and partner enablement material such as training, playbooks, guides, sales tools and more.
  • Work with creative services, digital services, and other teams to develop messaging and positioning on Avaya.com. and create customer facing collateral to support integrated marketing campaigns. 
  • Work with events and briefing teams to develop storyboards and messaging that can be delivered at industry events, Avaya events, in briefing centers, on webinars, and many more.
  • Work with the coms and influencer teams to ensure vertical messaging is prevalent in all outward communication including press releases, media and influencer briefings, social campaigns, editorial submissions, analyst report submissions, and more.



  • Solutions Marketing experience in CX and cloud software (10-15+ years) – industry background in cloud, CX and contact center preferred 
  • Experience in vertical marketing, preferably Healthcare, with in-depth understanding of the market, the requirements for the customers and the technology enabling them.
  • Experience in positioning solutions to both technical and business buyers, and who is used to working closely with sales and partners.
  • Experience of working closely with sales, who’s known as an expert in understanding the market and the technology.


  • A creative flair for written, oral and visual storytelling to enhance the thought leadership, with messaging mastery and a unique ability to formulate and organize high-level ideas and concepts into a simple structure, benefits & customer value. Solid writing, storytelling, and presentation skills.
  • In-depth understanding of marketing: pitches, presentations, persuasion, modern media - including social and key content distribution channels.
  • Ability to work with cross functional teams in a matrix, global organization.
  • Strong project management skills with the ability to thrive in high-pressure, time-sensitive scenarios.



  • BS / BA in marketing, communications or relevant experience 


7 - 10 Years of Experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Keywords: Avaya, Raleigh , Vertical Solutions Marketing Manger - Healthcare, Other , Raleigh, North Carolina

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