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Vice President, Customer Solutions

Company: Genworth
Location: Raleigh
Posted on: October 9, 2021

Job Description:


Vice President, Customer Solutions


This position is open to North Carolina residents as Raleigh, NC in-office applicants


Reporting to the CEO, the Customer Solutions leader is responsible for driving initiatives that strategically improve and influence homeownership for the future. The position requires a visionary leader with strong commercial experience and an exceptional ability to inspire an innovative culture. The Customer Solutions leader is responsible for driving a strong market position and competitiveness in the industry, while building a high-performing commercial organization within Enact.  Additionally, this position is responsible for leading strategy for the entire Enact MI business.


The Customer Solutions leader will lead Marketing, Customer Success teams, Business Strategy, and Business Development. Championing commercial transformation, this role will lead an organization driving how we go to market and deliver innovative solutions to engage and grow our customer base. The Customer Solutions leader will set business direction and strategy by proactively identifying industry trends, business issues, and marketing opportunities, and strategically prioritize business initiatives. Demonstrating exceptional relationship-building skills, the Customer Solutions leader will partner with our Sales team, as well as Enact’s largest customers, financial technology partners, and external stakeholders to develop industry-leading MI solutions. Finally, the Customer Solutions Leader will oversee business development and diversification to include international operations.


The ideal candidate brings a wealth of commercial experience and have the business acumen and an understanding of mortgage finance, financial technology, or similar industry experience to develop and execute strategic initiatives across multiple disciplines and layered stakeholders. Candidates should have:

  • Undergraduate degree
  • 10+ years of progressive business experience with five years at a senior management level
  • Experience leading a matrixed commercial organization, with responsibilities for customer engagement and go-to-market strategy
  • Demonstrated ability to drive strategic vision and effectively lead a large-scale organization of diverse professionals
  • Proven record of communication and leadership excellence to accomplish stretch goals within a dynamic corporate framework
  • Strong passion and commitment to ongoing employee and personal development
  • Proven ability to build and grow a business, to successfully manage a P&L, to drive innovative customer solutions, system enhancements and automation  
  • Ability to define and create expanded business opportunities by partnering with Sales, Operations, IT, Risk, Legal, Government Relations, and other internal resources


  • MBA
  • 5+ years mortgage industry, mortgage insurance, or fintech experience
  • Current relationships with GSE’s, Fintech partners, and mortgage finance lenders  


  • We have a real impact on the lives of the people we serve
  • We are a recently IPO’d company building on the momentum of our success and experience
  • We work on challenging and rewarding projects
  • We give back to the communities where we live
  • We offer competitive benefits including:
    • Medical, Dental, Vision, Flexible Spending Account options beginning your first day
    • Generous Choice Time Off policy
    • 12 Paid Holidays
    • 40 hours of volunteer time off
    • 401K Account with matching contributions
    • Tuition Reimbursement and Student Loan Repayment
    • Paid Family Leave
    • Child Care Subsidy Program

Enact, operating principally through its wholly-owned subsidiary Genworth Mortgage Insurance Corp. since 1981, is a leading U.S. private mortgage insurance provider committed to helping more people achieve the dream of homeownership. Building on a deep understanding of lenders’ businesses and a legacy of financial strength, we partner with lenders to bring best-in class service, leading underwriting expertise, and extensive risk and capital management to the mortgage process, helping to put more people in homes and keep them there. By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Enact is headquartered in Raleigh, North Carolina.

Through our values of Excellence, Improvement and Connection, the Enact team delivers on our mission to help more people realize the dream of homeownership. The positive impact we can have on our world inspires us to go the extra mile. We look at the bigger picture, always considering our customers’ processes and their borrowers’ experience. We work hard to anticipate all the effects our actions might have. That can make our work challenging, and also satisfying. 

Are you the kind of person who’s always anticipating your customers’ needs? Always one step ahead, ready to catch that unexpected curveball? If so, you could thrive with us.

We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business need.  We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Genworth, Raleigh , Vice President, Customer Solutions, Other , Raleigh, North Carolina

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