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Delegated MI Specialist

Company: Genworth
Location: Raleigh
Posted on: October 7, 2021

Job Description:


Delegated MI Specialist


This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.


Enact (formerly Genworth Mortgage Insurance) has a great opportunity available in our Underwriting Operations organization. The Delegated MI Specialists are the primary processing owners for delegated MI applications across all Enact delivery channels rendering decisions on all submissions not meeting delegated eligibility guidelines.


• Process Delegated MI batch/bulk products or Lender Specific programs not supported by other delivery channels
• Manage Delegated Suspense Applications queues from the MI-site and Loan Origination Systems in accordance with eligibility and regulatory guidelines
• Review and process Servicer Stand Loan Modifications
• Process Delegated MI Custom Spreadsheet and Paper applications by request and business approval
• Manage Sales Open Commitment Report cancellations
• Work in conjunction with Lender Services and ActionCenter Special Rates team on specialized projects
• Maintain Outbound Call relationships with customers when reconciling or researching an inquiry
• Support Sales and Operations initiatives


• 2+ years in mortgage banking or related work experience, with understanding of the mortgage insurance industry

• 2+ years outbound customer service contact center skills
• Experience with mortgage documents and Conventional Loan requirements
• Intermediate technical knowledge/skills in Microsoft Office Suite to include Excel, Word, PowerPoint, Outlook
• Strong critical thinking skills, as well as written and oral communication skills
• Self-starter who is highly motivated to perform under pressure of time constraints with ability to handle multiple priorities and tasks

• Ability to thrive in a dynamic work environment

• We have a real impact on the lives of the people we serve
• We work on challenging and rewarding projects
• We give back to the communities where we live
• We offer competitive benefits including:
o Medical, Dental, Vision, Flexible Spending Account options beginning your first day
o Generous Choice Time Off policy
o 12 Paid Holidays
o 40 hours of volunteer time off
o 401K Account with matching contributions
o Tuition Reimbursement and Student Loan Repayment
o Paid Family Leave
o Child Care Subsidy Program

Enact, operating principally through its wholly-owned subsidiary Genworth Mortgage Insurance Corp. since 1981, is a leading U.S. private mortgage insurance provider committed to helping more people achieve the dream of homeownership. Building on a deep understanding of lenders’ businesses and a legacy of financial strength, we partner with lenders to bring best-in class service, leading underwriting expertise, and extensive risk and capital management to the mortgage process, helping to put more people in homes and keep them there. By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Enact is headquartered in Raleigh, North Carolina.

Through our values of Excellence, Improvement and Connection, the Enact team delivers on our mission to help more people realize the dream of homeownership. The positive impact we can have on our world inspires us to go the extra mile. We look at the bigger picture, always considering our customers’ processes and their borrowers’ experience. We work hard to anticipate all the effects our actions might have. That can make our work challenging, and also satisfying. 

Are you the kind of person who’s always anticipating your customers’ needs? Always one step ahead, ready to catch that unexpected curveball? If so, you could thrive with us.

We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business need.  We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Genworth, Raleigh , Delegated MI Specialist, Other , Raleigh, North Carolina

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