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Contact Center Recruiting Director

Company: vipdeskconnect
Location: Raleigh
Posted on: September 13, 2021

Job Description:


The Remote Recruiting Director is responsible for leading year-round sourcing and leadership to support recruiting efforts for VIPdesk—a premium provider of outsourced customer experience solutions—including requisition management, sourcing, and marketing. This position oversees logistics and staff planning for each new class of remote Customer Service Representatives, working with the recruiting team to establish goals and priorities. This position leads the efforts to attract candidates who meet the program requirements as well as VIPdesk’s diversity goals. The Director provides large-scale sourcing strategies tailored for each client program that drive the candidate pipelines.

The Recruiting Director leads VIPdesk employment branding efforts, working across departments to ensure messaging supports the company mission/vision. This role oversees fast-paced large-scale sourcing activities to ensure future amazing team members. The Recruiting Director will work with the VP of Recruiting to identify creative methods for sourcing, manage the sourcing budget, and execute marketing campaigns.

The Remote Recruiting Director partners with hiring managers, People & Culture (HR), and Marketing. A wide degree of creativity, near and long-term recruiting vision, business understanding, and project management is required.


  • Designs, develops, and refines sourcing strategies
  • Writes copy for sourcing ads, website content, and social media posts, coordinating with the Marketing team
  • Working with the marketing team, promotes VIPdesk as an employer of choice
  • Develops, maintains, and facilitates year-round high-volume recruiting/staffing plans
  • Provides ongoing recommendations for adjustments and sourcing necessary to achieve critical recruiting KPIs
  • Develops an effective pipeline/engagement strategy for ongoing recruiting of Remote Customer Service Representatives
  • Maintains the Recruiting Dashboard with daily updates
  • Prepares and manages annual sourcing budget
  • Develops and maintains strong working partnerships with peers in other departments, vendors, and community organizations to create successful partnerships
  • Utilizes sourcing strategies to achieve recruiting diversity objectives
  • Provides detailed analysis and insights on effective sourcing strategies
  • Maintains sourcing process and procedures including continuous process improvement
  • Builds candidate profiles from client requirements
  • Participates in the development of ongoing creative and cost-effective sourcing strategies
  • Stay informed of trends and innovative recruiting techniques in order to be the leader in state-of-the-art recruiting practices 


  • 5 years of experience in full lifecycle recruiting and sourcing in the contact center and/or BPO industry
  • B.S. in Human Resources, Communications, Marketing, or related discipline or 10 years related experience
  • Experience managing large-scale recruiting of new team member classes of 100-500
  • Expertise in conducting sourcing and recruiting for the remote contact center industry
  • Expert level of knowledge in full life cycle customer care sourcing, preferably for a remote team
  • Expertise with writing content for sourcing ads, websites, social media
  • Excellent project management, writing, and oral communication skills
  • Experience leveraging social channels for sourcing
  • Ability to write creative content for marketing and social media
  • Ability to present creative sourcing concepts to executive leadership
  • Ability to build profiles based on client brand and program requirements
  • Ability to work well under pressure
  • Experience with ATS systems, Jobvite experience preferred
  • Ability to handle sensitive and confidential information appropriately
  • Superior time-management skills along with the ability to meet critical recruiting deadlines
  • Able to keep up with fast-paced environment; demonstrates flexibility
  • Strong sense of urgency, demonstrates ownership, high energy, and team player
  • Superior detail and organizational management skills
  • Strong initiative and solid judgment abilities/skills
  • Able to successfully pass a credit, criminal, and employment reference security checks


  • 100% Remote/Work-from-Home
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • Life Insurance, accident/critical illness insurance
  • And More!!

VIPdesk is proud to be an equal opportunity employer, M/F/D/V.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Keywords: vipdeskconnect, Raleigh , Contact Center Recruiting Director, Other , Raleigh, North Carolina

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