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Manager Customer Success Engineering

Company: Qlik
Location: Raleigh
Posted on: June 13, 2021

Job Description:

What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone - at any skill level - the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on - we may be looking for you!

Manager - Customer Success Engineering

Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our customers' needs, creating the right engagement for the right customer at the right time is key. The Customer Success Management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.

As Manager of Customer Success Engineering, you will be focused on leading a world-class team of Qlik Data Integration experts that provide platform architecture and development strategy advice to our most advanced customers, ensuring that implementations are timely, successful, scalable, and secure according to leading practices.

Key Responsibilities & Tasks

The Manager for the Customer Success Engineering organization will focus on leading a rapidly growing team of Customer Success Engineers. CSEs act as technical advocates for Qlik's customers, staying by the customer's side throughout the development cycle, ensuring that Qlik's customers get the most from our technology. These go-to-experts will work with Qlik's customers to understand their ecosystem and requirements, and leverage these insights, together with advanced technical know-how to identify potential roadblocks and preemptively mitigate issues. In addition, they proactively engage with Qlik's customers to share advice and best practices to maximize the latest technology capabilities and advancements.

If you have a track record of leading teams that predictably deliver high quality and innovative solutions and are looking for a new challenge, this is a great opportunity to lead a high-profile team at one of the hottest technology companies in the Data Analytics and Data Integration market.

  • Lead a World-class Customer Success Engineering Team: Attract high potential individual contributors into the team; facilitate rapid onboarding process for new team members; foster collaboration within team and across the company.
  • Drive Customer Success Outcomes: Increase renewal rates and reduce churn; Influence future lifetime value through higher product adoption, customer success and overall health scores; Drive new business growth through greater advocacy and reference-ability
  • Manage end-to-end Customer Success Engineering Activities: Planning, Onboarding, Delivery, Resource Staffing, Voice of the Customer Advocacy

Competencies and skills:

The skills and qualifications required for this role:

  • Proven experience in building and managing high performance technical teams with a reputation for being a role model in people management and operational excellence
  • Enthusiastic and creative leadership skills to attract talent, build teams, and inspire as well as teach others.
  • Customer and outcome focused, with a strong drive to see customers succeed.
  • Proven experience driving customer success or professional services bookings.
  • A minimum of 5 years of experience in leading a technical team with up to 10 resources.
  • Minimum of 7 years of Data Analytics/Business Intelligence industry experience.
  • Minimum of 5 to 7 years of experience managing internal and/or external clients in the delivery of complex technical solutions.
  • Experience leading a remote organization, distributed across multiple time zones.
  • Demonstrated scaling of teams in a high-growth environment.
  • Desire for continuous learning and improvement.
  • Excellent communication skills with highly developed interpersonal skills and an ability to work collaboratively.
  • Bachelor's degree is preferred or related industry experience.

Education

Bachelor's Degree

Location/Mobility

USA - Remote - MA (Primary)

USA - King of Prussia

USA - New York

USA - Raleigh

About Qlik

  • Qlik Company Page - Who we are!
  • Our Values at Qlik: Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward
  • Competitive Benefits package
  • Flexible working environment
  • Giving back is a part of our culture - we give you a day to change the world. In addition, we encourage our employees to participate in our Corporate Responsibility Employee Programs
  • Learn about our Corporate Responsibility Program by visiting Qlik.org
  • Check out our careers in R&D here.
  • Check out our company page on Linkedin!
  • Follow us on Instagram @lifeatqlik and on Twitter @Qlik
  • Check us out on Youtube!

Qlik is an Equal Opportunity Employer and does not discriminateon the basis ofany protected category or characteristic.We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via theAccessibility Request Form

AGENCIES: Qlikis not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee atQlikvia-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property ofQlik. No fee will be paid in the event the candidate is hired byQlikas a result ofthe referral or through other means.

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Keywords: Qlik, Raleigh , Manager Customer Success Engineering, Other , Raleigh, North Carolina

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