Description of Work
Effective 07.01.2018, Session Law 2018-5 sets minimum wage for
State employees at $31,200
Salary Grade: GN06 Recruitment Range: $31,200.00 -
About the positions:
This position serves as a team member of the Payments and
Garnishments Unit which is responsible for timely and accurately
processing payments received by theTaxpayer Assistance and
Collection Divisionfrom installment payment plans and garnishments.
The primary purpose of the position is to process payments received
from taxpayers, financial institutions, and employers in a timely
and accurate manner. N.C. General Statute 147-77 requires that all
state agencies are required to deposit all funds daily; however,
due to the volume received by the Department of Revenue, payments
are expected to be deposited in the bank within three days of
The work environment for this team is fast-paced and requires
diligence, attention to detail, accuracy, and the ability to adapt
easily to change.
Payment submissions made by taxpayers, employers, and financial
institutions with sufficient information may only require the
creation and processing of a manual voucher. However, payment
submissions that lack sufficient information are exceptions that
require additional research in various computer applications at the
Department of Revenue including, but not limited to, ITAS and/or
interaction with the taxpayer, employer, or financial institution.
This position is responsible for creating and processing vouchers
for garnishment payments received from financial institutions
and/or employers as well as researching payments received without
About the department:
At the North Carolina Department of Revenue our mission is to
fund public services benefiting the people of North Carolina, we
administer the tax laws and collect taxes due in an impartial,
consistent, secure, and efficient manner. Together we are a SMART
organization because we: Safeguard customer information; Maintain a
knowledgeable workforce; Achieve a high level of understanding and
compliance; Respond with accurate information through innovative
services; and Treat our customers fairly. Through modernization
efforts in technology we believe we've set a high standard that
other agencies will admire. As an employer, we offer excellent
benefits, stable work environment, competitive salaries, defined
career paths, and training programs that will enable you to be
Knowledge, Skills and Abilities / Competencies
The Knowledge, Skills and Abilities listed below, along with the
Minimum Education and Experience requirements, are REQUIRED to
qualify for this position. We will not review attachments in lieu
of Experience and Education listed on the application. Click on
thisLINKfor additional information.
- Ability to work well in a fast-paced payments processing
- Ability to adapt effectively to changes in work
- Ability to type 40 WPM and key 7,000 KPH with 95%
- Ability to work well in an effective, collaborative team
- Ability to input information quickly and accurately from
several tax schedules into a computer database.
- Ability to prioritize and meet deadlines with a high degree of
accuracy, efficiency, and attention to detail due to high volumes
and the consequences of errors.
- Ability to use a calculator efficiently and accurately in
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to perform basic math computations.
A typing skills test maybe required during interview process.
Minimum Education and Experience Requirements
High school diploma or General Educational Development (GED)
diploma and two (2) years of related administrative experience; or
equivalent combination of education and experience.
Supplemental and Contact Information
The Department of Revenue (DOR) seeks to fill positions with the
most qualified individuals in its effort to provide taxpayers with
the most efficient and effective services possible. DOR selects
applicants for employment based on job-related knowledge, skills,
and abilities without regard to race, color, gender, national
origin, religion, age, disability, political affiliation or
To be considered within the most qualified pool of applicants
and receive credit for your work history and credentials, you must
document all related education and experience on the State of North
Carolina application in the appropriate sections of the application
form. Applicants are required to document all of the relevant
duties and responsibilities of any past employment including the
knowledge, skills and abilities attained from that employment or
supplemental training. Any information omitted from the application
cannot be considered for screening or qualifying credit towards
salary determination. NC DOR welcomes attached resumes, cover
letters and reference information, but these items will not be used
for screening for qualifying credit. Please make sure your
application is completed in full. "See Resume" or "See Attachment"
will NOT be accepted.
Applicants eligible for veteran's preference should also attach
a copy of form DD-214.
This position is subject to federal and state criminal
background checks that include fingerprinting and verification of
tax compliance for all selected candidates. "Tax compliance" is
defined as having filed and paid allNorth Carolina state taxes
owedeach year leading up to the current calendar year or currently
in a non-delinquent payment status with the State of North Carolina
on taxes that are currently owed to the State.
If selected for an interview, you may have the option to
interview via telephone and/or other method as technology
If multiple applications are submitted to an individual
position, only the most recent application received prior to the
posting closing date will be accepted. Applications must be
submitted by 5:00 PM on the closing date.
If you are having technical issues logging into your account or
applying for a position please review the Get Help/FAQ's
information on the website. If you are still experiencing technical
issues with your application, please call the NeoGov Help Line at
If you have general questions about the application process, you
may contact Human Resources at 919-814-1200 or
HumanResources@ncdor.gov. Individuals with disabilities requiring
disability-related accommodations in the application and interview
process, please call 919-814-1172.
NC Department of Revenue
Human Resources Division