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Customer Success Executive

Company: Omnicell, Inc.
Location: Raleigh
Posted on: June 12, 2021

Job Description:

Customer Success Executive

Location **Raleigh, NC**

Job Category **Sales**

Employment Duration **Full-Time Regular**

Apply Now (https://phg.tbe.taleo.net/phg03/ats/careers/v2/applyRequisition?org=OMNICELL&cws=40&rid=13025)

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients-one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

**Customer Success Executive**


The role includes, but is not limited to:

+ Represents the organization to the customer and the customer to the organization

+ Expanding and retaining named accounts while ensuring ongoing customer service.

+ Provide leadership to the other sales team members focused on the strategic global or national accounts.

+ Responsible for the master strategy to provide support to assigned strategic customers and ensure strategy is executed

+ Execute contract business case and account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers, and insights into account.

+ Drive the attainment of customer satisfaction indicators such as the customer specific KPIs related to service level, financial objectives, quality, and reliability.

+ Ensure alignment and attainment of customer objectives

+ Establish 3-5-year roadmap collaboratively with customer

+ Build relationships with key leaders and influencers at account headquarters to drive acceptance and use of Omnicell offerings

+ Apply specialized knowledge to ensure customer satisfaction and retention and expands opportunities for sales growth

+ Marshal internal resources to efficiently and effectively support customer's goals and objectives

+ Identify opportunities to grow sales and capitalize on opportunities within existing customer base

+ Work across Omnicell to identify areas of growth and penetration

+ Gather data on marketing trends, competitive products, and pricing to capitalize on selling opportunities

**Required Knowledge and Skills:**

+ Strong understanding of health plan and healthcare industry.

+ Critical thinking, analytical skills, ability to accurately validate data.

+ Strong written and verbal communication skills, confident in communicating and presenting.

+ Exceptional Challenger, Consultative Selling and training skills.

+ Proficiency in Salesforce.com

+ Wicked sense of humor a plus - we are a team that likes to have fun.

**Basic Qualifications:**

+ Bachelors' degree.

+ 7+ years' of strategic account sales experience

**Preferred Skills:**

+ Experience growing product within a SaaS environment across multiple levels of an organization

+ 4+ years' experience working with or within Health Plans

+ Experience with contracts

**Specialized Knowledge/Skills:**

+ Proficiency in MS office

+ CRM SalesForce

**Working Conditions:**

+ Medium to Heavy Travel (70%+)

+ Home-based office

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Keywords: Omnicell, Inc., Raleigh , Customer Success Executive, Other , Raleigh, North Carolina

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